Thankful Escape Villa: un coin de paradis! Promenade à la plage et restaurants

Guest broke the timer on the A/C which was repaired 1 hr after guest contacted us. Guest was not charged for the repair. Guest rented our 2 bedroom two bathrooms apartment in the heart of the city for her son's birthday. Due to her 14 day stay she was given a discount rate of $80 a night. Additional she was allowed some family over to celebrate her son's birthday. We wish guest well and hope she can find future accommodations that meet her needs and high expectations.

Thank you, Nadia! We're happy you had a nice stay. It's exciting to see Ocho Rios develop right out our front doorstep. We love Columbus Heights, with the warm pools, beautiful gardens, views, and central, walkable location, and we're glad we could share it with you.

Thank you for your feedback. We love our staff as well, they are a blessing. We'll make a note of the A/C & TV configuration for future guests and consider how we might make guests more comfortable in the future. We're happy to hear that the Villa was clean and nice for you, and that you enjoyed the location in Ocho Rios.

We're sorry that your stay with your friends did not match your expectations, as we always try to enable our guests' to enjoy our home in Ocho Rios as much as we do. We love being only a 10 minute walk from downtown Ocho Rios and a 10 minute drive to most major attractions. Being so close to clubs and restaurants can sometimes be noisier than other places, as we say in our listing. The private, on-site gym tries to be very respectful with their music, and are responsive when we ask them to turn it down. In general, more noise-sensitive guests should probably book at a more remote setting, although we find our villa to be a relaxing base for enjoying Ocho Rios. This guest stayed in our home with three friends and requested a discount prior to booking, which was not granted because we price our two bedroom, two bath villa much less than other similar homes in Ocho Rios, and certainly other hotels. This guest still booked our home and then continued to seek a discount throughout the entirety of her stay, even though her party was paying a minimum price for such a location. We provide guests with a starter pack of hospitality supplies, expecting that guests staying longer will pick up whatever they need for their stay at the store down the street. This choice keeps prices low for guests and allows them to make themselves at home. We will review the condition of our home as cleanliness is a top priority for us at all times. We wish this guest well but would not host this guest and her party again in our home.