Everything about this property was excellent. Great location, very clean, the room was spacious and updated, the restaurant has good food and fair prices, and the convenience store was well stocked. We will be staying here from now on.
Pros: clean, comfy beds, great layout
Cons: kitchen supplies leave a lot to be desired (pans, etc), patio furniture is old and looks like it could fall apart.
Once again we truly enjoyed our stay at this Resort! The property is so well maintained and we love the swimup pool bar. The staff was very professional upon check in. Our unit was nice and clean and great decor. We will return !
The hotel was outstanding! However if your planning a trip to Rocky Point becarefull the police officers are puling over vacationers with US plates for no apparent reason and having you pay upfront to avoid getting detained.
The positives: gorgeous view, all 3 beds were super comfy, the paint job and decorations were beautiful, great water pressure, super clean unit and the AC worked great! Communication from the owner was excellentThe negatives: The dishwasher was broken. The wine/beverage fridge was inoperable and smelled terrible! There were not enough sheets/blankets/pillows. There were not enough towels, especially since the spare bathroom shower door didnt hold any of the water inside.The floor flooded every time we showered. The blinds in that spare room are worn out and wouldnt stay up. One of the black leather couches' structure was broken down and super uncomfortable. The power outlets were all worn out and barely held my phone charger or other plugs. 2 keys for 3 bedrooms/6 people is inconvenient. I prefer the units that have a keypad entry. Plus, there was nowhere to hang the keys. The outdoor furniture was not comfortable, except the couch. And please get a bigger trash can for the kitchen.The bartenders are all amazing. I thought the pool bar was supposed to be 18, but it was FULL of small children, floaties, beach balls. I mentioned it a few times, and they told me the rule is not enforced
Toaster broken, TVs did not work. No wash cloths or kitchen dish towels. Patio furniture was difficult. The unit was beautiful. Second time we stayed in that unit. All remains the same. Will try for a different one next time.
The staff at Casago allowed us to change to Sonoran Sun W609 & it worked out better. The staff was great, my husband left a couple of items in the condo & Karen at the front made sure that they were recovered. Excited service Karen!!! Casago has been very good to me!!!!