Overall, our experience was mixed.On the positive side, the check-in process was smooth and conducted face-to-face, which gave us the opportunity to ask questions upon arrival. The WhatsApp customer service was responsive and helpful, replying promptly whenever we contacted them. The apartment is also in a good location and is visually appealing.However, there were several issues that affected our stay. There was no iron provided, no TV, and despite having an oven and dishwasher in the apartment, guests are not permitted to use them. We also experienced electrical issues, as the oven appeared to trip the electricity.The biggest concern was the condition of the beds and bedding. The mattresses were extremely uncomfortable, with springs clearly noticeable through them. We had to double up the mattresses just to get a decent night's sleep. Some of the bed slats were broken and appeared to be supported by spare mattresses stored underneath the beds.The pillows were in poor condition, with no pillowcases provided initially. They were thin, stained, and visibly dirty, with some appearing to have blood stains (photos were taken). After contacting customer service, replacement pillows and pillowcases were delivered, but unfortunately they were also old, worn, and did not improve the situation.While the apartment itself is beautiful and has great potential, it would benefit from proper maintenance, better-quality bedding, and a thorough deep clean.