Velvet Ridge Lodge # 1

For those who are new to renting a vacation place using VRBO, let me give you a quick summary of what a key code is and then a short story on why the key code is important. After you have submitted your request to rent a VRBO vacation place, you will receive a key code. When you arrive at your vacation place, you will use the key code to either enter or retrieve a key.

What happens when the manager gives you the incorrect key code?

After a full day of driving, buying groceries, stopping for a meal, we arrived in Torrey, UTAH at the Red Velvet Ridge Lodging, late at night, tired. It was freezing cold, and snowing. To use our apartment we needed a key code. The manager sent me an email on Dec. 19th stating the key code was ###. When we entered the ### key code, it did not work. We tried several different ways, but the key code did not work. I used my VRBO mobile app, and VRBO mobile customer support stated I needed to contact the manager. Through the VRBO mobile app, I sent the manager a message that I was having a problem with the key code. No Answer.

We went to the Red Cliff restaurant across the street, who let us on their internet system. I verified the email, the correct key code ###. I sent many messages to the manager, explaining the situation. No Answer.

I sent a message with my cell phone number. No Answer.

We went back to the Red Velvet Ridge Lodge, tried ### again, No Luck.

Desperate, we knocked on a neighbor’s door, (which is kind of creepy, but we were out of options) who keyed in ###, No Luck.

These neighbors gave us their apartment welcome sheet which had the manager’s phone number.

I called the number and finally reached the manager. He said that it had been a senior moment, and gave me another key code. The new key code worked.

We lost 90 minutes, out in the freezing snow, trying to get into our unit. If it were not for the neighbors, we would have been looking for another place to stay.

If I had rented a VRBO house, I would still be out in the freezing snow.

If the VRBO mobile app customer service had contacted the manager, we would have been able to immediately resolve the situation.

No Luck. No Answer. Because of the incorrect key code given to me, at this point I have second thoughts about renting a vacation place using VRBO.