6/10 Satisfaisant
BRADICK C., NASSAU, BAHAMAS
27 oct. 2023
Les points forts : Propreté, communication, exactitude de l’annonce
Les points faibles : Arrivée
Convenient location but issues
Good day, we concluded our stay at 6:30am when we left the apartment. firstly, let me say that the apartment is conveniently located to shopping, restaurants, attractions and transportation. The room was clean and updated as advertised. That was comforting to us. We however have a few complaints. On our first night as documented by calls and emails we were frustrated by gaining access to our accommodations as promised due to a missing key. This matter left us moving around in the dark, rainy and cold weather of a city we had never been in before. This brought a lot of negative feelings for my wife and I. We did not gain access until about 11pm when one of your team members contacted another guest in the property to give us access. I will pause here to say all of the team members I spoke with were very professional, courteous and tried to resolve the situation while continuously apologising for the inconvenience. Juju indicated that we should get something to eat and you would cover the bill. That was gracious and appreciated however we are requesting at least a refund on 1 night of our stay and the dinner which cost us about £57 at a nearby restaurant. Additionally, I was calling from my mobile phones and uncertain how much my provider will charge me for those calls. To add to our discontent, the tenant/guest above us was constantly heard moving stuff, making loud sounds from late night Wednesday October 25 into the wee hours of October 26 (it went quiet about 2:44am before w
BRADICK C.
Séjour de 3 nuits en octobre 2023
