1 chambre / 1 unité de bain, 4 personnes
Particulier / consommateur
Barbara B Reeves
Salle(s) de bain
Salle à manger
Équipements de loisirs
Piscine / Spa
Adaptée aux enfants
Animaux non bienvenus
Soirées/évènements non autorisés
Occupants maximums: 4
Âge minimum du vacancier principal: 30
Remboursement à hauteur de 100 % si l’annulation est effectuée au moins 30 jours avant l’arrivée. Remboursement à hauteur de 50 % si l’annulation est effectuée au moins 14 jours avant l’arrivée.
OMG REALLY??????? You gotta be kidding don't do it
Broken furniture, couch mentioned in 2018 review with a piece of thin ply wood for support
Hot water gives out in 20 minutes when the circuit breaker pops and takes an hour to reset.COLD COLD SHOWER.
NOTHING BUT SORRY EXCUSES FROM BARB.
Broken patio chairs
The BBQ grill is a broken grill top sitting on the patio.
There are two warmers on the counter for cooking. There is no oven. The corners and edges are filthy and no broom,dust pan and the mop is scary. This condo has 3vrbo listings. If Cassago rents it to you you get toilet paper and some amenities. Renting from barb you get nothing. Oh yes you get sarcastic excuses.
The Wi-Fi is very sketchy.
We lost it for 2 days and where told to just try resetting it. Like we did not try that. Oh yea, another excuse and never her responsibly. No customer care.
I could go on and on but i think you get the picture.
Buyer beware. JUST DON'T DO IT
Again, I am sorry you had a bad experience staying in one of our units and that you felt any of my responses were sarcastic. When you reported the internet problem the night before you left, I really was trying to be helpful about trying to reboot it. Not everyone I know understands to do that! There was nothing else that could be done until the next day, Jan. 2, and we could report it to the telephone company It is a private service and has not faltered before. I did apologize that one of the plastic patio chairs was broken and asked if you needed the 4th one brought over. I wish hideabeds could be more comfortable for sitting on them. A recent, regular guest in 205 thought the plywood was helpful. We do not list an oven, grill , or the hotel gym. I have forwarded to you an email from Casago confirming they also do not replenish paper products or offer their guests the hotel 's amenities. These are not excuses but explanations. I am responsible and have discussed the cleaning issues with our maid, as well as replaced the missing broom.
We work hard to provide good service before and during our guests' stays.
Great location, everything is nearby, food, bars, beach, amazing pools.
Condo is clean and spacious, music downstairs doesn't bother at all (and is great to have a good time at the terrace or in the bar).
Communication with owner is excellent! At any time.
Overall, a great experience, will definitely come back.
Check in process.
Check in processing sort of confusing. Effort Should Be made to inform that check in is at different location than place of residence. Would help to get check in info upon acceptance. Otherwise good stay.
Great stay at a very clean and private hotel and condominium ! will definitely go again !
Check in was easy, communication with the owner also was good. Overall an easy and safe transaction. Thanks ! Definitely recommend renting from this owner !
The property is located above a bar and is very loud and noise until 2:30 AM. The couch is in awful conditions. Blankets are ripped off and very old. Awful experience. The worst place that I stayed in San Carlos. The reception is very rude and if you need something they just ignore your request.
I am sorry for your experience. We do let people know it is above a restaurant/bar. When asked, recent guests have said they were not bothered since bedroom is on back of the unit. It has had many repeat clients. We had removed all blankets when AC season began, so not sure if someone had left an old one? According to our property manager, your only request was for an inflatable mattress? They did not have one. Your reservation had been for just 2 adults. There is a queen bed and a hideabed in the property.