Magnifique condo en bord de mer avec piscine chauffée et plage de sable blanc.

The location was perfect for a quiet getaway. The condominium was well appointed and right on the beach. My problem was with communication. After making the original reservation- I never heard from anyone again until my second day at the property. The week prior to my arrival, I sent emails, texts and left phone messages asking for check in procedures and any instructions but never heard anything. Thank heavens there was someone working at a desk when we arrived and had a key for us - but still no instructions. The next day I asked the very nice woman at the desk if she could get ahold of the owner and at least get me the Wi-Fi code. The second night there I finally received a message telling me a property manager would get in touch with me soon. This was very disconcerting as we just had to fend for ourselves. Having said that - the condo itself and the property was beautiful and very comfortable.

We were very comfortable at your house. Only things I suggest would be to have an iron board and hair dryers and maybe to upgrade the bed sheets.

Thank you

Casa Steffany is well equipped and was clean upon arrival. Doris, the manager, was available for any questions and was exceptional in her communication. The staff at the condo building is gracious and helpful. The location of the condo is excellent if you want a quiet beach and relaxing vacation. The patio faces the ocean and is large for both lounging and dining. We rode the bus into town each night for excellent dinners.

This was our first time in Puerto Vallarta, and we loved it. The condo is bigger then expected and the location is perfect. Beatiful views from the terrace, very friendly employees in the residence, great comfartable beds, loved to have a washer and dryer, kitchen well equipted. Everything was clean, I just mentioned to the cleaning lady to take better attention cleaning the fridge. The guest bedroom smelled a little moist when we arrived because the airco did not work, the next day they already send someone to fix and clean the airco! Nothing to complaine, we had a wonderfull time in this place. Thank you Steffany for letting us stay at your beautiful condo.

My husband and I, with our 2 year old daughter stayed here for a family wedding at the Garza Blanca. HomeAway don’t provide the address until after you book so I estimated it was a 5mins walk from GB. When the address was revealed our car company couldn’t locate it. When I pressed Steffany for some help, I was finally given the condo block name. I also asked her to clarify how far it was to the Garza and she said 15mins by foot. She didn’t tell me that the walk was along a really busy highway, so was actually too unsafe to walk it.

The access instructions never came. I didn’t know if Steffany was going to meet us, if there was a key safe, or front desk. I messaged her on the day we were due to check in, but got no response.

Luckily there is a front desk. We were excited when we arrived – the apartment is huge and the view is beautiful. The excitement subsided when we realised how dirty, dusty and grimy it was, with dead flies everywhere. The whole place stank – it was a musty, damp smell.

We decided the dark back bedroom would be good for our daughter, but we had to abandon anyone sleeping there. The headboard and bedside tables were covered in a white mould. At first I thought they were painted white, it was that bad. The room and bedding smelt really musty. The air con unit wasn’t very strong so it felt sweaty and hot. The room was uninhabitable, so three of us had sleep in one bed. The next day we moved the mouldy furniture and washed the sheets.

I repeatedly tried to call Steffany in the morning but the calls didn’t connect. I emailed and messaged her but 3 weeks on I still haven’t heard anything back.

We tried to organise a maid but she had to cancel and due to the public holiday we couldn’t get another. Our feet were constantly filthy, we couldn’t use anything in the kitchen without washing it first, and a thick layer of dust was everywhere. I’m not overly dramatic, but I was so upset that I cried. On our third day we finally organised a maid through the front desk.

The photos don’t show it, but the air con units are on the balcony, pushing out heat. It was dirty, hot, and so riddled with ants we couldn’t let our daughter use it.

I’m not sure what happened. Maybe no one had stayed there for a while, Steffany forgot to get it cleaned, and something else occupied her so she couldn’t be contacted. I hope when she reads my messages she will refund us for the spaces we couldn’t use, for the hassle, the upset, & cost of the maid.