Particulier / consommateur
- anglais, Mandarin
Salle(s) de bain
Type de destination
Salle à manger
Équipements de loisirs
Piscine / Spa
Adaptée aux enfants
Animaux non bienvenus
Soirées/évènements non autorisés
Occupants maximums: 8
Les réservations annulées ne seront pas remboursées.
Reposant, très agréable, belle vue, bel environnement
Maison pas très propre à notre arrivée.
Uncomfortable house lacking in soul.
I wasn't going to write about our stay in this town house but when I came to book next year's holiday I realised just how heavily we all rely on these reviews. The house was spacious and well laid out but it was not well maintained. The locks in the bathrooms did not work, light bulbs were missing, the freezer needed defrosting so badly we couldn't use it. The bedding was covered in marks with the pillows being particularly bad some with mildew spots. The house could do with a deep clean. There was no welcome pack i.e details of the surrounding area and instructions on how to use the various appliances etc. Indeed nobody contacted us at all, we were totally on our own. Outside was no better. The barbecue was covered in grease and the remnants from the previous barbecue (whenever that was). There were only two sunbeds and neither had cushions. The communal pool was freezing..
Thank you for your feedback and I am sorry the house didn't meet your expectations. We do leave contact details of the managing agent who could have dealt with the issues at the time. There is a pack in house with details of local attractions, instructions and contact numbers. I am sorry you were disappointed no one contacted you during your visit. Unless there is a problem we or the agent wouldn't normally contact a visitor, I think that is usual with holiday homes. We will deal with the cleaning issues and we are sorry it caused you problems.
Schönes Haus in sehr guter Nachbarschaft. Nähe zum Strand super
Zum Glück waren die beiden Nachbarhäuser nicht gleichzeitig besetzt.
Very bad experience with the manager
My previous appreciation has been removed... I wonder why... The place is very nice but the management of this house is a nightmare.
We arrived at the house and the cleaning was not made at all. We lost the day of renting and could not have diner at home until they finish cleaning. They suggested to pay us the restaurant and have booked on their own the restaurant of their choice (we even did not know which restaurants were around and which prices they was offering). They have accepted by email the bill and asked us to be provided with the contact details of our bank. This was in August. Now, we are still expecting to be provided with the repayment.
For our departure, we have been told that we could leave at 14pm and finally at 21h41 you informed us that we had to leave by 10am. I answered at 22h57 that it was very short notice and that we have not prepared our luggage's because they said 14 pm. Finally, we left at 11am which is very good.
Our Managers have been fantastic over many years and just once in all those years the cleaning team turned up late at the property hence it was not ready for the next guest.
They suggested that the guests should go and have something to eat while the house was cleaned and they would pay. It all went wrong when an excessive bill was presented.
The managers have offered a reasonable amount of compensation to the party but the problem has not been resolved.
The guests then decided, without permission, they could leave late on their departure day and prevented the cleaners starting to clean the house for the next group. This would have had a domino effect.
I support the managers who have never slipped up in over ten years.