Where to begin?
1. Originally rented from Saturday to Saturday, owner emailed following week to say she screwed up cleaning service and could we go Sunday to Sunday. We accommodated. She did offer ammmenity cards (which were never used due to COVID-19)
2. I got a strange message from the owner about only coming with 2 and I reserved 3 and she requested a charge from me. I had to reach out to her and she AGAIN stated her mistake and removed the charge.
3. House listing stated 4 king beds, there were only 3. When I called the owner she was very dismissive and stated we should be fine since everyone had a bed. Her voice was riddled with condescension and attitude. Clearly ZERO remorse for her mistake. We paid for a certain number of large beds and were not given what was advertised. She also said I should have been able to tell because of the pictures. (I am not a professional bed measurer, are you?) She also said she knows for a fact we had more guests than what I said, which isn’t true. I am oldest of 6 and we come to Fripp every year for last 20 years. Some of my family stays at the house, while others just visit. She also told me she would offer a full refund to leave as soon as we got there. WHAT!?! We drove 14 hours from
Ohio. HOW a could we just leave? Horrible communication from the owner. Owner has still not called back to settle on compensation as she stated she was reaching out to VRBO. Owner admitted to never visiting the property. The home was in an area where owners are, not renters. They have a very short fuse for renters and were rude on multiple occasions. The house had clear wear and tear to it, upkeep was not taken to accommodate large price. This was hands down the worst Fripp trip we have ever taken. We left a full day earlier because of it. Would never rent from owner again. Full
Videos and pictures were taken of the home how we left it so owner cannot make erroneous claims of how we left the house. I have never done that before but do not trust her ability to be truthful and fair. Shame on her.