Gérant immobilier / professionnel
Salle(s) de bain
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100%. Les réservations annulées au moins 30 jours avant le début du séjour pourront être remboursées à hauteur de 50%.
Great experience great host
Sunset beach is a great resort to chill out and relax. We also want to thank our great host Gary. You have access to all of the Pueblo Bonito resorts. Our view of the water was spectacular and we could hear the waves lapping in the beach.
Initially there was a mistake in our booking and want to thank our host Gary who went above and beyond to make this right. We would highly recommend Gary and the resort at Sunset Beach.
Great Time at Sunset Beach!
Our one bedroom suite was exactly what we hoped for. The balcony faced southeast for the sunrise and the full kitchen was fine for breakfast and lunch. The maid service was outstanding and the golf cart service was also terrific. We really liked the shuttle to town for dinner.
Perfect get a way
Beautiful resort. So many restaurants we didn’t get a chance to try them all. Golfed three beautiful courses. Best day was renting a cabana at the sky pool !!
Happy you enjoyed the resort. Yes, the restaurants are fabulous. I also like the sky pool, but enjoy all the other pools and amenities.
We are owners at the resort that we stayed in, however there was nothing available as an owner so we rented a VRBO
The resort itself is always absolutely gorgeous,
And as always has the best staff ever!
The entire time we were there it was under construction with holes in the hallway ceiling , holes in the shower ceiling, and was not as appealing as we are used to.
We were upset that a unit with holes in the ceiling, very large holes in the ceiling and under construction was rented for for the week.
This trip we brought our two youngest children who are seniors in high school- to allow them to experience our beautiful vacation spot, and reward them for finishing high school before starting college.
What an upsetting disappointment to know our room was under construction, we were never told our room would be under construction while we were actually staying there, and we still paid full price to the owner.
Being a business owner, I am disappointed..
Being parents, we were very embarrassed
I am humbly sorry and deeply concerned about your disappointing vacation at Pueblo Bonito Sunset Beach. As you mentioned, Sunset Beach is a gorgeous resort with an exceeding staff. And as 99% of vacationers have verified a wonderful experience. Thus, it is unacceptable that the staff would assign a room under construction. As you may or not be aware, timeshare room assignments are not made at time of booking, but are assigned at time of check-in. This is common in the timeshare industry. Thus I, or other Owners, do not have control of the actual room assigned. But, it is disturbing that you were assigned a room under construction. If you would kindly email me( you have my personal email) with the building number and room number, i will submit your experience to customer service. This obviously does not negate your experience, but hopefully will help prevent this from happening for you and all other future vacationers.