2 chambres, 2 bains, Couchages 5
Gérant immobilier / professionnel
Jackson Mountain Homes
Salle(s) de bain
Les réservations annulées ne seront pas remboursées.
Property was clean and the location was perfect. The one improvement we wanted was better mattresses on both beds and the pull out couch. We were also surprised at all the extra charges, for example damage charge- a charge added whether or not there were damages. Total amount owed for our stay was almost 33% more than we expected. Total Fee transparency was expected and would have been appreciated.
Thank you for taking a moment to share your Gatlinburg experience with us. It was our pleasure to assist you with finding your cabin getaway and we hope that you were able to take full advantage of all the amenities provided. We will look into the quality of the bedding and meeting the preferences of our guests. As we do our best to make your stay enjoyable and comfortable, we do understand that we may fall short in some instances. Not letting this stop us from providing our guests with a great vacationing rental experience, we will do our best to improve where we can for the future. We are sorry to hear that you felt that we did not provide you with all the details regarding your reservation. Prior to any stay, we do show the price breakdown of the booking and if there is ever any questions regarding the rental agreement, we are always here to answer the questions. Again, we do thank you for your comments and if you should have any further comments that you would like to share with us regarding your past stay, please do not hesitate to let us know. We are here to address any pending issues and we hope to have the opportunity to make things right for you in the future.
Nice place to stay
We enjoyed the condo. It was nice to have the extra space and the kids enjoyed playing games at night. We also enjoyed the sound of the river flowing right outside. It was nice to have a washer and dryer so that we could do laundry but you will have to wash towels everyday and the washer is very small. Not a big deal though. The only negative thing I would have to comment about is the distance to downtown itself. We ended up paying for parking.
We appreciate your feedback. It was our pleasure to assist you in finding your accommodations and we are happy to know that we hit the mark. Thank you for allowing us to host you and your family for your getaway. If there was anything that we could have done to make it more enjoyable, it would have been our pleasure. Do not hesitate to give us a call the next time you are in the area. Thank you again and see you next time.
Wonderful, spacious property
I read all the reviews before I purchased this property. So I'm going to give my opinion on what they seemed to change/not change from the reviews I read. First, let me say the communication on the property from Jackson Mountain Homes is awesome! I knew exactly what to expect and do when I got there. Second, when I walked in..it felt like a home. It was so pretty and decorated beautiful. It's very spacious and they had turned the heat up so it was nice and warm. We loved the 2 king beds, the fireplace was amazing and easy to use. The kitchen has everything you could want/need. There was plenty of blankets, extra pillows and towels for the bathrooms. I didn't use the washing machine, but it was so nice having it just in case I did. The balcony is spacious and I love having the river right outside the door. Very majestic. The furniture is huge and allowed all of us to fit on it and relax. One of the reviews said they gave you nothing in supplies. I brought supplies (toilet paper, dishwasher stuff, etc) just in case. Their was plenty of the supplies they left for us for the 3 days we were there. Now, here's my cons: I did read the reviews where it seemed housekeeping did not do a great job. I have to agree with that a little. Most of it seemed well kept, however the bathrooms and masterbedroom was full of dust, cobwebs and didn't feel clean to me. I went behind them with a chlorox wipe and cleaned several things. I shouldn't have to do that. The floors in those two places didn't seem like they had been touched in the corners at all in months. The next thing was the masterroom bed. It's a king bed, the pillows that you sleep on should have king size pillow cases. They did not..it was queen size. It costs maybe $20.00 to purchase that and the pillows itself had stains on them. So I could see that because the pillow cases didn't fit. The last thing is in the master bathroom. The toilet paper bar/holder was missing. So we had to leave the toilet paper on top of the counter. Now I might do that at my house, but at a place that we are staying at that costs several hundreds of dollars....go purchase a new one at walmart. They aren't expensive. Overall, we would use this place again. We loved the location. It sits between Gatlinburg and Pigeon Forge which made it easy to go to either place. It says you can walk downtown, but it was too far for us. Thank you for a great experience!
Julie, thank you so much for taking the time to write a review for your stay at Roaring Romance! We appreciate you letting us know in what ways we can better the experience of all of our guests, and we are working with our housekeeping team to do so. We are so pleased you enjoyed your vacation, and hope you stay with us again soon! Thank you!
The property was well kept and private. We loved the stream and spent time looking for rocks.
The unit was very homey and spacious. It was well equipped with kitchen equipment and linens. I loved the master suite with large walk in shower. The stream lulled is to sleep every night. The other bedroom is on the walkway side and a bit noisy when people are out and about. There is a glass block window that is right in front of the porch light and shines right into the room, even around the cover they made for it. The unit is directly in front of the elevator, so can be a busy place. The pool is on smaller side but in evening had it mostly to ourselves.The morning of check out we were thrilled to see a young black bear in the complex, we got a lot of good pictures! It was further from downtown than I expected so we had to drive and pay for parking. Enjoyed our stay, friendly people beautiful area!
Nice, but bring everything!
Beautiful unit, in a nice spot. It had a few minor issues including a lack of any kleenex, shampoo, lotions and soaps. We also had a total of 10 clothes hangers in the entire unit. After purchasing these (an unexpected $50 expense) and other items we had a great time.
Bring some air freshener
This condo is overall okay. Good location, good size to fit a family of four, and beautiful stream to view from the balcony BUT when we first walked in, everything appeared to be clean but there was an awful smell. It wasn't garbage or anything like that but just a settled odor. I went the next morning and bought air freshener for every room and that helped some but didn't resolve anything. My car now has the smell, our luggage has been left outside to air out, and I've even had to wash the clothes we didn't wear. The floors left our feet black (and I saw where this was a complaint on another review so obviously nothing has been done about that). The deck furniture was dirty and spider webs everywhere. Living room furniture is stained and torn in a few places. The bed in front bedroom needs to be replaced and that room was not easy for my kids to sleep in. Even with all lights off and curtains closed, there was a lot of light and it wasn't as cool as the rest of the condo. It's also right across from the elevator and road so there is a good bit of noise. And I'm not sure why we had small pillow cases for large pillows, but nothing major that I felt like management could do anything about. With a good deep cleaning and updating some of the furniture, this would be a really good condo.
Marsha, thank you for staying with us. We are pleased you found Roaring Romance a great size for your family of four and in a great location. We are glad you enjoyed the stream view. You have our sincere apologies for finding an odor. We will look into this and the floor and will work with housekeeping until these issues are resolved. We will be doing a property assessment and will look into the furniture you mentioned. We appreciate your feedback as it allows us to continue to improve and make this the really good condo you see. Again, thank you for sharing. We hope you will stay with us again on your next trip to the Smokies.