2 chambres, 3 bains, 8 personnes
Gérant immobilier / professionnel
Jackson Mountain Homes
Salle(s) de bain
Les réservations annulées ne seront pas remboursées.
It was a beautiful cabin! The only negative things we can say are the refrigerator is super small with no ice maker, especially if max capacity of 8 is staying; the water pressure in the shower especially upstairs was poor; and there was a snake found on the steps to the basement level which we removed ourselves... other than that great cabin, cozy.
Hi Cheryl, thank you for choosing to stay with us and taking the time to write your review. We appreciate your honesty and are glad that despite the concerns you mentioned you enjoyed your stay. If you are ever in the area again, we would love to have you back!
Very nice but property lacked lots of basic supplies. Property would benefit by providing occupants with cleaning supplies, trash bags, etc. kitchen also lacked basic supplies like salt and pepper, plastic wrap, ect
Thank you Lauren for staying with us and for taking the time to review. We are please you found Mountain Elegance a very nice property and you enjoyed your stay. For health and safety reason we do not provide any food items in our properties and this includes salt and pepper. Our guests have varied tastes as well as preferences, and we are also sensitive to those who have allergies, so we provide a starter kit of paper towels, toilet paper, dish soap, dishwasher soap and each garbage can is lined. If you are a family that foresee using lots of these items you can bring them with you or there are grocery store close by. Again, thank you for sharing. We look forward to having you stay with us again on your next trip to the Smokies.
Need Some TLC
While the property itself is very nice, the cabin needs some attention.
First, the kitchen is woefully in need of cooking gear. The pans are a health risk in so poor shape, teflon worn off, etc.... Additionally, a much needed upgrade to utensils including at minimum a colander for pasta making. Although a nice touch was the quantity of wine glasses.
Secondly, the thermostat is located in the main living room with the fireplace. When the fireplace is 'on', the temperature obviously increases in the main living area, leaving the lower level without heat. A possible fix may be to move the thermostat out of the direct line of the fireplace heat. As we had people sleeping on the lower level, it was quite uncomfortable for them, when the fireplace was 'on', on the main area.
Lastly, and very disappointing, the Hot Tub was inoperable. The Maintenance people advised when called, that the Hot Tub needed a new pump and that they were aware of the Hot Tub not working. Unfortunately, this was not disclosed to us upon making our reservation 10 days prior to our visit. It was not repaired during our visit.
Thank you Thomas, for staying with us and for taking the time to share. Thank you for staying with us and for taking the time to share. Your input, as well as all our our guest comments are important as we want all guests expectations to be met upon arrival. We appreciate you letting us know about the kitchen cooking gear. We want you to know that the owner has replace with higher end cookware. We sincerely apologize for the hot tub not working during your stay. Compensation was offered to you for this inconvenience. We will pass along your thermostat suggestion to the owner. Again thank you for sharing.
The cabin is very beautiful! Beds were very uncomfortable. :-(
The cabin is truly beautiful. It's newer and very nice. However the beds in each room were absolutley awful. The bed on the 1st floor has a huge dip in it. The mattresses on each of the sleeper sofas are basically nonexistent. It would be helpful to buy sleepertops for the beds then it may be better? We were left a hand towel in the master bedroom, I Had to go to Walmart and purchase new towels for us for the week. The water pressure is not very good. We were also left two cooking pans that looked like they were 15 years old, so at Walmart I also purchased a pan to cook in. No strainer. The jets in the hot tub don't work- I saw in the book where this has been a constant complaint. Competition for vacation stays in the area are very high, much better places to choose from then this. If the creature comforts were provided it would be great. We probably will not stay here again. Sorry, the cabin is very pretty though!
Thank you Jill for choosing to stay with us and for taking the time to share. Your input, as well as all our guest feedback is vitally important as we want all guests expectations to be met upon arrival. We apologize for the area you feel we felt short of expectations. We are so sorry you went to Walmart for towels. We have a 24/7 service department whose phone number is posted on the refrigerator. If we would have know that you did not receive enough towels we would have had them delivered to the cabin. We have even delivered pots and pans to our guests. We want you to know that the owner has replace the cookware with a high end style and installed new pillow top mattresses. Again, thank you for taking the time to share.