6 chambres / 6 salles de bain Heavenly Estate Réductions avril / mai
Gérant immobilier / professionnel
Salle(s) de bain
Les réservations annulées ne seront pas remboursées.
The house was great and it was just 5 minutes from stateline.
Loved the place but a few things needed to be fixed. The ovens are not putting out the power it needed. The hot tub had wasp nests under it and 3 of us got stung the 1st time we tried to do it. Could never use it the whole week due to this problem. They did send someone out right away but they didn't realize the magnitude of the problem. Great house and plenty of room.
Large House - Central Location - Fell Short of Expectations
We stayed over spring break 2019 and enjoyed our time at the house. It is big and worked well for our extended family of 12. The location is close to Heavenly Ski Resort so there were options nearby for activities. The owner Mark was very helpful in communicating and answering questions. He also helped with some logistic challenges we had in meeting some of our family at the airport.
The house has seen plenty of use and is showing its age. Carpets and furniture show the wear from high activity. Maintenance is lacking in some areas, for example not all of the lights are not working, doors are broken and the stereo listed is disconnected. The hot tub lacked a lock and the chlorine dispensor was broken. The refrigerator space is inadequate with shelves missing but fortunately we had an ice chest.
Cleaning prior to our move in was substandard. There were dirty dishes put away as clean, knives are dull, rugs not vacuumed and large dust puppies. The first rain of the season melted snow to uncover beer cans and cigarette butts from last year.
South Lake Tahoe is also very anti-rental as evidenced by the efforts they have made to outlaw short term rentals and imposing strick rules for occupancy. As a result there are noise, parking and outdoor hot tub use ordanances with violations that can result in large fines and/or eviction. They even have neighborhood patrols out looking for violators.
Given the current condition of the house and high cost combined with a no cancellation policy I would not recommend this as a vacation rental.
We had a wonderful time staying at your home! It was beautifully decorated with a large layout that offered plenty of space for everyone. It was very clean and had a perfect location which made it easy to drive to the lake and ski resorts. We will definitely be staying here again! Thanks so much for everything.
Not Perfect but VERY GOOD
4:00 check-In can be very difficult when people on vacation probably arrive much earlier than this but Mark, property manager arranged for us to be able to drop off our luggage in the garage at 1:00. This was very helpful to us. The heat on the main floor was not working upon arrival (Motor was out) but the repairman was already there and he, along with the supplier of the motor jumped through hoops on a Sunday to get it fixed before we moved in. Did not realize heat was still not working until the next morning and then as a result of an accident I had, we did not properly get this reported to Mark. Finally, after taking care of my injury, I contacted Mark, and the repairman came back out within 90 minutes and fixed the problem. Thank You.
A couple of minor things. We thought the cleaning was complete upon our arrival but there were several areas missed. Kitchen countertops had some residue (not wiped down), dirty towels found in the closet (probably missed because closet wasn't opened), and area under kitchen stools was not mopped. We were able to see beyond this but property manager along with renters should probably check cleaners job since the fee for cleaning the house is pretty significant. One additional thing we missed was music. The house advertises Stereo receiver and I noted a lot of stereo equipment in the basement closet but there was not stereo connected anywhere in the house.
Overall, this house was 99% of what I expected as the renter and my family and I had a very good time, had lots of space, plenty of things to do. Our teen-agers loved the pool table, our 3 and 7 year olds loved the sleds left for them to play on, and the adults loved the kitchen (double dishwasher, large refrigerator (missing several interior storage bins/shelves), and I enjoyed the fact that everyone had a great time.
One final note: Directions instructed us to get rid of all food, wash dishes etc. With a family of 12, we had a lot of unopened food that we could not take back on the airplane. Initially, I told everyone to throw it out but when it came time to leave, I reversed that decision and we threw away everything that was opened but left everything that was clearly still unopened as it was on the grocery shelves. I know that was not in accordance with the directions but I hope it was used by either the cleaners or the next renter. I hope this review is useful and not intended to criticize but to help.
Loved the home and our stay !
Had a fabulous vacation in this beautiful and cozy home.Loved the way the owner decorated this place. We were 16 of us n the age range was 2.5yrs to 55yrs. All of us loved the home and the space. Mark was very quick in responding to our questions. The kitchen was fully stocked with the necessary pots, pans, cutlery n cooking essentials. We cooked all our meals throught our stay. Loved the fact that Mark was very careful in making sure there were plenty of towels, blankets n bathroom essentials. We all would love to come back here sometime. Thank you Mark for renting us this beautiful casa.