Gérant immobilier / professionnel
- anglais, espagnol
Salle(s) de bain
Les réservations annulées ne seront pas remboursées.
I have never had such an amazing booking experience; the Carringtons are beyond professional and answer any question almost immediately. I was skeptical about booking being that it was my first time using VRBO but I would definitely recommend the site and this particular resort through them. Everything went as discussed. Our driver was prompt and friendly, the check in process was smooth and our Gold VIP membership band really made us feel like a VIP. I have gone on plenty of other all inclusive stays but NONE have granted me the opportunity to walk into a restaurant without making a reservation first. Their recommendations were spot on; we absolutely fell in love with the Sanoa Island excursion. Although we did not stay in the VIP building we still had all the same perks as the members and the room was just as beautiful. Thank you again to the Carringtons.
Thank you for choosing us John. It was a pleasure working with you as well. We are elated that you had a wonderful vacation.
Come back and see us soon! We are now offering discounts to returning guests.
My girlfriend & I had a blast!
First of all, Marie was so kind and helpful consistently checking in with us to see if we needed any particular accommodations. The beach and room were absolutely beautiful. The way they cater to you while you're on the VIP beach is phenomenal. I rarely ever had to ask for a drink or a bottle of champagne which is amazing. Thanks to Marie and the help of the faculty, I was able to surprise my girlfriend with a candlelight bubble bath! Overall, I truly enjoyed myself. I am dominican and felt the food could have been a little better had I cooked it myself but other than that, I would highly recommend this place. Thanks Marie!
Thank you, Danielle, for your kind words. We are so glad you and your girlfriend truly enjoyed your stay with us! We hope you will return for another vacation sometime soon!
Anybody would like some info about our experience with Marie Carrington ? Nightmare , paid in full , as advertised , they picked us up from the airport like a normal all inclusive .... as it supposed to be, but at the hotel's front desk we where told that , unless we more then double what we paid already they can NOT give us ANY room , we could not afford it so they put us out in the middle of nowhere , in the middle of the night on the street ...... and no , they are not willing to give us the money back ....
Vilmos and Edit Horvath
Beautiful beach and facility.
I had only one negative issue which i addressed with the facility and was dissapointed they did nothing to correct my complaint.
When i arrived i was given a room in bldg 15. This was not a VIP room or building. To make matters worse, the facility has a wifi policy that goes something like this.......
You have to walk all the way down to building one and get a "permission" slip to have wifi for 15 hours and for only one device. Then you have to walk to the wifi building and get a code from the man. Then you have to walk all the way back to building 15.
Besides all the walking....i needed wifi for 4 devices......(2 phones and 2 computers) The only way i could communicate with my Spanish guide was through a phone app on my phone. Needless to say this complicated my stay. I wouldn't have minded so much if i was there for 5 days. But this significant inconvenience lasted me 14 days. I actually had to get treatment for blisters on my feet from the walking.
I just think its cheap to only provide a VIP gold band guest with a wifi pass for a limited time and for only one device. I would have begrudgingly PAID to have my issue resolved but they didnt make that provision.
One helpful girl was going to help me by changing rooms but when i arrived the next day to make those arrangements.....they vanished and i was told that the facility was full.
Oh, BTW i ordered a grey goose martini at the bar by the lobby and was told it was an additional $5. I was under the impression that top shelf alcohol was included.
Other than that.....i had a very nice time.
Thank you for taking the time to leave an honest review. We really appreciate the feedback; this will help us provide better service in the future. I apologize on behalf of the faculty for not having provided the proper accommodations. This is the first time this has happened and I am certain it was the last.
I hope that you will allow us to make it up to you in the future.