11-17 juin (6 nuits) 380 £. S'il vous plaît demander des détails
Particulier / consommateur
Salle(s) de bain
Type de destination
Salle à manger
Equipements de loisirs
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100%. Les réservations annulées au moins 30 jours avant le début du séjour pourront être remboursées à hauteur de 50%.
Well located nicely fitted out cottage
Great location close to town centre but far enough away to be quiet. Close to train and bus connections. Very clean and comfortable with modern fittings and well equipped kitchen.
However we had two complaints- Beds are not king sized as advertised (ordinary doubles) and there was no regular TV connection??(Netflix or DVD only)
We find this to be a very disappointing review to read. We have 100 reviews for our property on another site and have never been awarded less than 4 stars with 94 five star reviews; incidentally, these reviews have commented on how comfortable the beds are. We work hard to maintain high standards and to make guests feel at home.
Your 3 star rating appears to be on the basis of the two complaints that you have mentioned. With respect to your point that the listing states that the beds are king size; the listing has never described the beds as being king size. In the detailed description we say: "Two comfortable double bedrooms are situated on the first floor". With regards to your point concerning the TV, here is a copy of the relevant section of the listing:
"Smart TV with Netflix installed. No live TV."
To criticise the property for the lack of an amenity that was clearly identified in the listing seems to us to be a little harsh. It is difficult to escape the conclusion that you appear not to have read the listing thoroughly before you booked the property and before you wrote your review.
Hebden Bridge Weekend
Super weekend! The cottage is perfectly situated to explore the area. Parking nearby. Very helpful owners who made us most welcome and provided very clear instructions for using the cottage. Not the best water pressure and busy traffic nearby but theses minor issues can't be helped and didn't hamper our stay. We shall be back!
Thanks so much for choosing to stay at our place Charlotte, we're pleased to hear that you enjoyed your visit. You would be most welcome to return any time :) x
Very good hosting and flexible with your situation.
Thanks for your positive review Michelle and thank you also for leaving the cottage so neat and tidy! We do try to respond to the needs of our guests and help wherever we can x
So cosy and beautyful
Super friendly and helpful hosts, nothing a problem. Lovely and cozy cottage, with everything needed and more.
It was a pleasure to have Miriam and her friend stay in our cottage. They are a lovely couple who left our place in a very clean and tidy condition. Communication throughout was friendly and prompt. We have no hesitation in recommending Miriam and friend to other hosts and would welcome them back any time.
Enjoyed our stay , Excellent hosts and comfortable cottage.
Mavis and Colin were really lovely, friendly people who treated our cottage very well. They left the house spotless on departure. I have no hesitation in recommending them to other hosts and they are most welcome to return to us.
Hardcastle Craggs est la forêt du National Trust avec de belles promenades.