Beautiful 2 Bedroom 2 Bath Ocean View Condo avec terrasse privée Jacuzzi
Particulier / consommateur
Salle(s) de bain
Animaux non bienvenus
Adaptée aux enfants
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100 %. Les réservations annulées au moins 30 jours avant le début du séjour pourront être remboursées à hauteur de 50 %.
Poor room, noisey, no hot water, unpleasant
I booked a three bedroom and was offered an upgrade to a penthouse. I said yes. It was old and musty and unkept. There were parties all night around us, loud. Asked to move and was given a one bedroom a little better. Asked for a partial refund and it was refused. I am not happy. Something should be done
Unfortunately this guest had not properly researched their trip and unknowingly arrived on the afternoon that CARNIVAL began. When I informed the guest that it was Carnival they we completely shocked. While the hotel is very quiet and away from the noise there are times such as carnival that our guests need to expect that it will be busier and louder than normal, especially in Montanita which is one of the capitals of Carnival in all of Ecuador.
This guest was a bit older in age and also did not understand the water system. We dont have municipal gas so we use a hot water on demand system that is pressure activated. You need to let the water run for two to three minutes before the hot water arrives. The guests who were a bit older in age didnt take the time to understand the system in the unit.
This review is unfortunate because the hotel and vacation rentals are always overbooked at Carnival at holiday rates well in advance and we cannot offer refunds when we've turned down 10-20 reservations for the room when a guest unknowingly books at Carnival. The other feedback about the unit should be kept in context with the guests general disatisfaction and surprise about Carnival. The Penthouse at the ME Hotel is likely the nicest condo in Montanita.