Gérant immobilier / professionnel
Salle(s) de bain
Was not clean when we arrived
No one had checked to see if the cabin had been cleaned Was not cleaned until 3 hours after arrival. Still leaving items in the washer and drier for us to deal with. No attempt to clean and of the patio areas leaving dirty chairs tables and even dead flowers from the previous renters. Caused us to dealt our plans for evening since we had already brought all personnel items into cabin. Wendy was very matter of fact about the whole situation. Sent a email recognizing one of our group for their b'day ending with the comment "I think". Should probably quiz the cleaning service better. Do not recommend this company
Thank you for sharing! We are truly sorry about the cleanliness issues we left you on arrival and the lack of understanding from our service team.
Our mission is to provide a retreat away from the chaos of the city and work life, and we failed you.
As an offer of goodwill, we'd like to offer a free night on a future three night stay. We look forward to the opportunity to transform your negative review into a positive five-star one.