Maison, 4 chambres, 4 bains, 2 salles d'eau, pour 12 personnes (10 adultes)
Gérant immobilier / professionnel
Vacasa of the North Central Cascades
- anglais, français, allemand, espagnol, portugais, italien
Salle(s) de bain
Soirées/évènements non autorisés
Smoking is not permitted anywhere on the premises.
Adaptée aux enfants
Âge minimum du vacancier principal:25
Occupants maximums:12 (peut accueillir jusqu’à 10 adultes)
Quiet hours are from 10 pm to 8 am.
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100 %. Les réservations annulées au moins 30 jours avant le début du séjour pourront être remboursées à hauteur de 50 %.
Great location and vistas but lots of in-home issues
The property is in need of some major TLC- pots and pans are broken and warped, dish washer leaks, there are ants in the kitchen drawers, oven needs a new lower element and does not heat enough to cook with, beds are not comfortable (no reason for fulls instead of at least queens if not kings- get rid of useless large bedside tables), pillows are so warn and stained (as are mattresses.. with no pads), blinds in master room do not function and have not since several reviews ago! freezer door handle is missing and remnants are sharp, the ladder on the dock is just plain dangerous- bent and is really difficult to use! middle level en suite has a broken toilet roll holder- tacky to just stick a roll on the leftover stump on the wall. What's up with the decor on the bathroom floors? harlequin design? vases with fake and really dusty roses????? doesn't make sense. Clean it up- is my recommendation, it needs a deep clean and maybe the ants will look somewhere else!
Where do I even begin? Upon our arrival, we began to unpack groceries and learned the pantry had three bags of opened chips that were half full and spilled all over the pantry floor and spices spilled on the shelves. Half eaten bags of bread, buns, etc. in the pantry. It was clear that housekeeping had not opened the pantry between guests. There was a dirty sock on the floor in one of the bedrooms. Ants in a trail in the rubber seal in the refrigerator door and in the upstairs shower.
The shade in the top floor bedroom was broken and unable to move. A previous review had mentioned it and Vacasa had responded that it had been fixed.
The hot tub was absolutely disgusting (floating debri in it, milky water, and about an inch of brown foam on top of the water). They fixed the hot tub on day four of our seven day stay.
The carpet has stains ALL OVER it.
The igniter on the barbecue doesn't work. The umbrella on the patio table didn't open (Vacasa sent over a new umbrella).
I emailed Vacasa the week prior to our arrival to make sure we would be able to use the mooring buoy for our boat and to ask for restaurant recommendations as we were celebrating my parents 58th wedding anniversary. Alicia from Vacasa responded and assured us that we would be able to use the buoy (never responded to the restaurant recommendation question). We learned from the neighbor that the house we rented didn't have a buoy anymore, the chain had broken in a storm and floated away.
The wifi that we were told to use in our welcome email didn't exist.
There isn't a dresser in one of the bedrooms, but there is one in a hall closet right by the bedroom. We went to put clothes in it, opened the top drawer, and it was full of underwear. We didn't open any other drawers in the dresser.
I sent an email about the pantry and hot tub the night we checked in. Didn't get an email response (still haven't). A very nice lady came to clean the hot tub and said she had been sent to the house by Daniel at Vacasa. When my parents went to the Vacasa office to address all of these issues, Daniel told them he never received my email.
Overall, it is extremely clear that nobody (the owners or Vacasa) is caring for this home. I have no idea what Vacasa's other properties look like, but this one is filthy and in disrepair.
Thank you for leaving a detailed review with us. This enables to see where we need to improve to help our guests have the best experience possible. We did try to come clean the home, but this was not done since we did not receive permission from you at any point. We checked for ants after your stay and did not find any, but we set out a couple of traps as a precaution. We have ordered new shades for the bedroom, and we have recovered the buoy that had been blown away. The WiFi is working. We have scheduled a carpet cleaning for the end of summer. We hope to see you again!
Overall this vacation home provided us with a great vacation. The location and views of lake Chelan were amazing. All the bedrooms had nice lakeside views and having bathrooms on all three levels made it very convenient. The coffee maker with coffee capsules provided was a pleasant plus to our stay. It makes a great cup of coffee.
The only disappointment was the outdoor grill. It was still covered with crusty and greasy char left by the last users. Also the grill igniter didn’t work. After calling for help, someone came out the following afternoon to checkout the grill and after discovering the igniter problem, left us with a couple long lighters. This fixed the ignition problems.
The house needs to be cleaned better. There were many pet stains on the carpets.
Beautiful view and could use dock easily. Master blind was broken and you could not see from the room. The kitchen was well stocked and plenty of towels. There was a loud party next door both nights we were there and it was hard to sleep.
Thank you for the comments. Guests were refunded their cleaning fee due to the subpar clean. Thank you!
Decent for the price
Pros: spacious home, fabulous view, quiet, kitchen and pantry essentials well stocked.
Cons: hard to find, uncomfortable beds, dirty living room rugs (looked like it wasn’t even vacuumed), fruit flies, layout of the home (3 levels w/ tons of stairs), steep staircase to dock, nonfunctional blinds on upper bedroom=no view.
Overall, this is the most disappointing rentals we have ever been in and we travel a lot. I feel that with the prices they charge, it’s easy enough for them to just spend a little bit of that money on upgrading the beds, linens and bedroom furniture.
We apologize if our guest was dissatisfied with this beautiful home. We have cleaned the rugs and fixed the blinds. Thank you!
Relaxing Dog friendly get away
My family had a great time at the home in Manson. The views are stunning and the house was clean and welcoming.
Being a dog lover I booked a place I know my dog would have a good time. There is not a good place for your dog to get into the water unless your dog is comfortable jumping off of the dock. I felt like that is important to say because I cannot be the only one out there booking homes their dogs will enjoy ;)
Lots of things in the kitchen for cooking and feeding many. The pots and pans could use an upgrade as they are all pretty warped and do not sit flat on the stove making cooking certain things a tad difficult.
Every Bedroom has a veiw which was awesome! Two of which have there own balconies with a seat.
Hot tub was awesome and in working order when we stayed September 2018.
The beds are pretty hard and not easily slept on without discomfort, I am a bed snob but the rest of the house had a hard time sleeping on them as well.
The house has two kayaks which were available to use. That was a lot of fun.
We will get the pots and pans replaced as soon as possible and advise the owner of the comments regarding the mattresses. Thank you!