Gérant immobilier / professionnel
Salle(s) de bain
Equipements de loisirs
Piscine / Spa
Very beautiful cabin, however the cleanliness was below average. Like nobody really care about it.
First impressions walking through the door everything was nice. In our first initial walk, there were dirty dishes in the dishwasher that had recently been run through. There were also flies flying all over the place. By that I mean 30+ when we brought this up we were told to swat them out of our face as there was nothing they could do. We then bought a fly swatter and went to town killing them and it took 2 hours out of our first day. After that everything was nice, upon waking up there were more flies in the place which we killed once again each day more and more came. There were a few bugs in the hot tub when we first went to use it, dirt on the floor, then when we got to the bath tub. The tub was nice, however the waterfalls around them had mold all in the rocks and when we turned them on bugs flew out of the rocks. Which we avoided turning on for the rest of our stay. It is beautiful however unless the cleanliness gets better I won’t be stayin again. I would consider this to not be worth it for the effort and the things we had to overlook with the lack of support from staff. Due to us not being rude over the flies in the cabin we were offered a free night after we booked another cabin for two days to get the third free.
Thank you for sharing! We're sorry about leaving the dirty dishes, the flies, and other cleanliness issues.
Our goal with every guest experience is to provide a safe and fun retreat from the business of life and we dropped the ball during your stay. We'll use your feedback with others to make the experience better for future guests.
We appreciate the opportunity to transform your two star review into a five star praise and feel free to receive that free night on any future three night stay.
Lovely getaway place
We came with our friends from the UK for 4 days, and just loved this place! The pictures didn't do the place justice, it is just magnificent. The ONLY criticism would be that housekeeping did not do a very good job cleaning. There were cob webs all thru the kitchen, the front of the refrigerator was all smeared as if someone attempted to clean it and the bathroom floors were not cleaned. The place is so beautiful, we did not let those things interfere with our stay. The communication was excellent from the start, and someone was on the line to answer questions when we could not figure out where the breaker is for the hot tub. Keep doing what you are doing, just stay on top of house keeping.
Thank for sharing and we're so glad to hear how much you loved the experience!
We do apologize about the lack of cleanliness issues and we'll be certain to take your feedback to make the cleaning experience better for future guests (hopefully you!).
Gorgeous cabin tucked away!
Absolutely gorgeous cabin secluded in the woods. We saw a buck and a doe eating right outside the dining room windows. We loved everything about the cabin and wished we could have stayed longer! Our 13- year-old son loved the pool table the most. I especially loved that Wendy texted me before our arrival and we were able to communicate via text during our stay. We would highly recommend this getaway location!!!!
Yes it is! Thank you for the feedback and we look forward to your future stay :-)