Premium Holiday Home, 2 chambres, 2 salles de bain, (4 personnes).
Gérant immobilier / professionnel
Salle(s) de bain
Type de destination
Salle à manger
Equipements de loisirs
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100%.
Great location for the family
Situated across from Onetangi Beach. Short walk to the cafes up the road. Perfect apartment for a weekend away or an extended holiday.
Overpriced and tired
Communication with the property managers was probably the only excellent part of the experience. The accomodation itself was tired and run down showing signs it needs some TLC. The map on how to find the property made no sense so getting there was a bit of a mission in itself. They should highly suggest you bring a car or arrange a hire car as this property is convenient to nothing and taxis are pricey. They should also mention to bring drinking water. Oh and the couch had fleas which resulted in itchy bites all over. View was nice though.
Thank you for forwarding feedback on your recent stay with us, this provides valuable insight into how we can improve our guests experience while visiting.
The map attachment was a bug error and you should not have received that, my apologies, we have rectified this in our system already.
We will update our communication with guests to recommend that a car may be required, however from experience we know that many guests who have not already arranged a car to tour the Island would utilize the bus service which is far most cost effective and runs every 30 minutes from right outside the property and throughout the Island.
We were unaware of any fleas in the property and will address immediately with pest control, with this property being within a complex absolutely no pets are permitted anywhere and we have not had any complaints such as this in the past, my apologies for the inconvenience.
Wonderful apartment with fab views, close to beach and includes all you need to enjoy and relax
Wonderful apartment with fab views, close to beach and includes all you need to enjoy and relax. Very comfortable and plenty of room for 4 of us. The outdoor showers and BBQs are so convenient- will be back for sure.
Stunning location and facilities.
Stunning location and facilities. Hard to improve. Just some housekeeping really...
The main shower could do with a thorough clean.
I think here are fleas in the carpet. I got savaged, 15 bites or there abouts, on two occasions. I don't think it was mosquitoes, the bites were different and I didn't see or hear any mosquitoes. I also didn't see any fleas, so that's why I say I think the are fleas... I'd put a flea bomb in there though, there's something in there. Both times I got bitten I hadn't been outside for a while and had just walked across the carpet and jumped back into bed.
Things like this happen, but you charge a premium.
Thank you for your feedback, it is greatly appreciated and allows us the chance to fix any issues.
With regards to the shower, I will ensure my cleaning team are informed and attend to it asap.
With regards to fleas, we will address this immediately as well, i know the entire Sands complex is strictly no pets however people can bring them up from the beach. We have also not had any complaints from prior guests, I am terribly sorry this occurred during your visit.
We would like to offer you a 10% discount off your next visit so we can show you a better experience. I will sent the voucher to your email directly as i cannot attached files here:)