Particulier / consommateur
Particulier / consommateur
- anglais, espagnol
Salle(s) de bain
Les réservations annulées ne seront pas remboursées.
This is my third return visit to Villa Kalahari and I just want to reiterate that I was delighted with the presentation of the property and the excellent service provided by the owner.The location of the property is also perfect for all the local restaurants and bars etc. and the beach is still only 15 mins stroll away. I will definitely be coming back here if the owner can guarantee the wonderful weather we had over Easter...fabulous!!! I would also like to point out that although I am not a smoker ( you may smoke in the villa) the place nor the furnishings smelt of smoke. My friends will be coming back with me.
Another great stay at Villa Kalahari
Our second stay at Villa Kalahari was a short but very pleasant break in February. The owner was yet again extremely helpful with local knowledge and the large open fireplace was a real treat in the evening. The villa was very well presented and our stay was every bit as enjoyable as before, if not more so. We really must try to get back in the summer.
All communication with the renter was good and we received a good discount for only two of us staying in the villa but when we arrived the main living areas were dirty,very grubby and all soft furnishings smelt to us as non smokers ,terrible of cigarette smoke. The owner of the villa when the villa is not rented lives in the villa himself and smokes in the villa. The fridge looked like he had just emptied it before we went in and was full of crumbs and dirty. Cutlery was all clean. The washing machine and tumble dryer were outside under steps and looked terrible the tumble drier looked like it hadn't been used for years. The bedrooms and bed linen were all clean so we're the bathrooms. The pool area was very tired with some cracked tiles. The journey round the back road for the car was terrible and you wouldn't want to use the big metal gates at night as they were so noisy and difficult to get in and out of. We called the owner straight away and said we wasnt happy with the villa as it was filthy etc etc. He said he would come round, so when he did he said he had a new cleaner and no it wasn't acceptable and that he had paid a lot of money and said he would get another cleaner in first thing in the morning. He had also promised us before we booked a portable air con unit for the bedroom but on arrival said he hadn't got one as they were all out in other places. We had two small fans for the whole villa. The carpets were dirty and grubby with dust fluff and hairs especially in the lounge all under the table. That night we were very unhappy, the outside blinds in bedrooms were broken and it was very hot in the bedroom as we didn't want to leave windows open as we had seen a couple of cockroaches outside in the evening and seeing a spray of cockroach killer in every room put us off , we decided we didn't want to stay in the villa so when the owner turned up next morning with the cleaner we said we couldn't stay as no cleaner would get it up to standards the villa needed a real deep clean. He said he would try and get us some money back but we never received a penny. We thought we had to share our experience as obviously the place had gone down hill since other reviews and hopefully the owner has taken on board our comments. We then had to find other accommodation as we didn't want to spend another night there. We have pictures of the villa as we had found it when we arrived.
This review is simply an attempt to get an unjustified refund,, the people had to leave for personal reasons, nothing whatsoever to do with the condition of the Villa. Their first attempt was to pretend the Villa was´nt clean, although it was spotless i immediately sent a cleaner anyway as I always do my best to satisf my guests so when that excuse failed they invented other problems. It clearly state son the listing that smoking is allowed but my guests are asked to only smoke on the terraces but everything is freebreezed after every guest but just to make sure and I immediately arranged for it to be done again. When that excuse faile they resorted to pure invention, cockroaches don´t exist outside, they live in drains. As part of the service we supply insect sprays for mosquitoes etc. but they are very rarely needed. The house is always cool inside and there are 7 large fans. Air conditioning was never mentioned and is totally unnecessary. Over the last 4 years I have welcomed well over 40 guests and have had lots of excellent reviews on several websites. I have only ever had one bad one which again was a completely scurrilous attempt to get an unjustifiable refund. All the rest are 4 and 5 star reviews which Is why I get a lot of repeat business