(Texte traduit automatiquement) Situé dans ses propres jardins avec accès fermée se trouve cette villa de luxe isolée indépendante avec le confort moderne de pool.All privés.
- Villa320 m²
- Salle(s) de bain4
- Toilettes séparées0
- Séjour minimum5 Nuitées
- anglais, espagnol, suédois, norvégien
- Dernière mise à jour du calendrier :
- 16 nov. 2018
Salle(s) de bain
Type de destination
Salle à manger
Equipements de loisirs
Piscine / Spa
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100%.
We were met by a member of the property management team - despite our late arrival. Showed us around the villa and pointed out fire blanket, fire extinguishers and first aid kit alongside various other things which I thought was very professional. So much nicer than having to find the key safe and find everything out by trial and error!
Villa was spotlessly clean, comfortable pillows, crisp clean bed linen, fluffy clean towels and soap and hand cream in all four bathrooms - a very nice touch! Basic cleaning products were also supplied (including dishwasher tablets) alongside milk , water and store cupboard basics.
We were supplied with a cot, hair chair and stairgates at no extra cost.
Local town was 3 minute drive away and nearest golf course 2 mins (by car). Hired golf clubs at a very reasonable price and the clubs were delivered to and collected from the villa and no extra charge.
Kitchen was amazing. It had absolutely everything you could possibly want including a coffee machine, however as we had such glorious weather we spent very little time indoors as we chose to BBQ around the pool where we had a choice of stone or gas BBQ's and also a giant paella dish.
Pool area was fantastic plenty of sunbeds and parasols and even a wind down sun shade. Darts and table tennis table also in this area which provided many hours of fun.
Got the impression that nothing was too much trouble for the management team but fortunately we had no reason to contact them.
All in all a fabulous holiday with some unforgettable memories in a truly lovely villa.
Lovely Pool, but disappointed with Villa - definitely not luxury.
We had a lovely holiday and really liked the area. Our highlight was a trip to Granada! We loved the pool and it was an excellent size, however we were disappointed with the villa. The Villa is very large and excellent for a large family, with a large master bedroom and nice lounge and sunroom. However, it is not a luxury villa (compared to others we have stayed in at a similar price), we felt in parts is was very tired and definitely could have been cleaner. Part of our decision making process was the excellent reviews - however in our experience we found it lacking and it certainly did not live up to those reviews. The first thing we did the day after our arrival was go to the supermarket for cleaning products and air fresheners. There was a dreadful smell in the bathroom leading to the pool, luckily as a small party, we did not need to utilise this room. We decided not to make too many comments as it was a holiday and we wanted it to be stress free. Jo and Tony were helpful and a problem with aircon was sorted immediately. Fresh towels and bedding could of been provided at the end of the first week, again this has always been done with no extra charge at other villas we have stayed in for a 2 week period. Air con is desperately needed in the sitting room and sun lounge as they could not be used during our stay in August because of the heat. Air con in the kitchen was not man enough again in August in the evening if you were cooking. One of the main problems and this was no fault of the owners, were the amount of flies. The last three nights we had to eat indoors as they were so bad. I am sad I am having to put a quite negative review and I have never needed to do this before, however I feel the current reviews do not in any way describe this villa fully.
Very disappointed that the villa was not up to your expectations. The reviews on the website are all from previous guests who rate the property accordingly something that I have no control over.
I am surprised that you commented that the villa could have been cleaner. Our management team are available 24/7 and at any point in the two week stay they could have been contacted and your concerns expressed the problem(s) could have then been immediately resolved. However the management team were not contacted on any cleanliness issues and therefore were unaware of any problems. I feel it unfair that instead of raising the issues during your stay you choose to make the negative comment on an open review.
The villa had not had full occupation for several weeks before your stay. As is normal in hot countries if the bathrooms are not used regularly they do tend to smell stale. After usage the smell will disappitate.
Fresh towels and bed linen would have been happily provided mid stay if - again - you had contacted the management team. This is clearly stated on the website.
Regarding air con in lounge and sun room - I have taken this comment on board and thank you for it. However, you fail to mention that once you complained of the heat fans were immediately provided for you use.
Regarding the kitchen air con most guests use one of the two outdiot BBQ's and rarely eat in the kitchen. However, again your comments have been noted.
As you rightly say unfortunately I have no control over flies. We had the one of the hottest most humid summers on record and can only assume that this exasperated the usual amount of summer flies.
The guests were given an extended stay at the property- with no extra charge - some 5 hours of which there is no mention in the review.
I welcome constructive criticism of the property but find it disappointing when guests send negative posts of problems that were never raised during their stay. There is a management team on hand 24/7 who reported no problems or complaints from these guests even when vacating the property.
Disfrutamos de una cómoda y gratificante estancia en la casa. La información, referencias e imágenes de la vivienda son totalmente realistas. Las casa tiene todas las comodidades, habitaciones amplias, camas cómodas, nivel de limpieza adecuado y una magnífica zona de piscina y recreo. Los problemas que surgieron fueron solucionados rapidamente por la persona al cargo de la vivienda.
Recomendamos la elección de esta casa vacacional de amplia capacidad para disfrutar de unas tranquilas vacaciones.
La casa está fenomenal. Muy buena atención por parte de Denisse. Lo único negativo es que dejamos la casa el día 19 y a día de de hoy (30) todavía no hemos recibido la fianza.. !!! A la hora de cobrar no se retrasan!!!
Gracias por tu comentario, Autoricé que el depósito sea devuelto el día de su partida, pero el tiempo que demora está fuera de mi control, ya que está retenido por el sitio web (Homeaway).
Family holiday venue.... good and bad moments
On arrival we were met and shown around by Jo, very friendly, all looked good. The family had to rethink which rooms they used as the two year old couldn't possibly be in the upstairs room, stair gates provided slightly inadequate. Kitchen lovely, pool area fantastic, bedrooms and living areas fine. Surprised no normal TV we were expected to have laptops but there was a temporary solution provided when we spoke to Jo re this. We settled in well but had a visit from a plumber during the week as one of the bathrooms had an issue we weren't made aware of, although my son had discovered there was a problem, again done in a friendly manner. We did encounter cockroaches in downstairs bedrooms and bathrooms and mentioned to Jo who was surprised but said this was Spain, as we had three children with us we had to gloss over this for their sake. Tony came to do the pool, beware if you have sensitive skin, due to the heat the children were wearing tshirts in the pool, they started white and ended up florescent yellow, slightly over-zealous use of chlorine. I think we did have the holiday we envisaged despite these few problems, the shock came as on our return we were stopped some of the deposit, we had an incident with a poolside umbrella as one day we had a breeze suddenly come up and the umbrella took off landing on the bbq and tore slightly, the umbrellas were already fitted into the bases so we wrongly assumed they were fitted properly. We did tell Jo at the time but had no reaction from her. When the reckoning came we were charged for two damaged umbrellas, despite contacting the owner to explain the amount was still taken, we think unfairly, we were completely unaware of a second umbrella being damaged.
Apologies that at stairgate was 'slightly inadequate'. If the guests had called my management team whilst staying they would have happily replaced it.
The details of the TV are clearly stated on the website. As the guests didn't have a suitable electronic device they were supplied with am alternative within hours of their arrival so that they were able to watch TV.
The plumber visited the property whilst the guests were staying as the outside tap to the shower was broken during their stay. Whilst he was there the management team asked him to also fix a terribly minor problem in the main bathroom. The guests were not made aware of the minor problem on arrival as it didn't affect the bathroom in any way.
The guests reported to the management team that they had seen two cockroaches. As cockroaches are pretty common in Spain the management team asked the guests to let them know if they had any further siteings as the property is fumigated yearly to make sure that we don't have problems such as this. The certificate issued by the company is held in the information pack in the property.
Re 'over zealous use of chlorine ' again, this wasn't reported to anyone. Had the guests expressed their concern to the pool cleaner during their stay, or used the number they are given to contact the management team then the pool cleaner would have gone to the property to correct the chlorine levels. Unfortunately as with the stairgate if we aren't advised of problems we can't put them right!
Re umbrellas. While the guests were at the property - during incredibly strong winds - two of the umbrellas were badly damaged and could not be used for the next guests. I explained to the guests via email that they were deducted the price of HALF of ONE umbrella which I felt was fair. The guests were not charged for the other breakages that occurred during their stay.
The villa was ideal for our group of 7 to spend a fortnight. It is extremely large with more than sufficient space for a large family or group to live very comfortably. The villa was actually even larger than it appeared in the photographs on the website. The rooms were a great size and all with very good air conditioning, a real necessity in the middle of July. The pool area is perfect for sunbathing, swimming and socialising, including barbecues, darts and table tennis. The pool was cleaned regularly throughout our stay and remained spotless. Everything we required for our 2 week stay was provided, including beach towels for our entire group. A special thanks to Jo who was on hand throughout the duration of our stay and made sure we had everything we required for our visit. I would definitely recommend this villa for anyone looking to sample a little luxury, peace and relaxation in the area around Mojácar.
(Texte traduit automatiquement) De AP-7 environ 7 km
(Texte traduit automatiquement) ville de Vera avec bars, restaurants supermarchés et les banques à seulement 3 km, terrain de golf 1 km, padel et des courts de tennis 1 km, parc aquatique, plage de sable à proximité
Informations supplémentaires sur les tarifs de location
Extra guests (over8) will be charged an extra 20 gbp per night