Gérant immobilier / professionnel
Finger Lakes Premier Properties
Salle(s) de bain
Soirées/évènements non autorisés
Animaux non bienvenus
Adaptée aux enfants
Âge minimum du vacancier principal:25
Occupants maximums:12 (peut accueillir jusqu’à 12 adultes)
Amazing Views- Memorable Trip
Amazing stay! Property Managers were very prompt and efficient. House was clean and perfect for our special occasion. Slight confusion with the number of rooms, beds and bathrooms but everything worked out fine. Since master was a loft I assume this threw off the bedroom count. We only has access to 2 bathrooms and half bath,
Thank you for your review, Lindsay! We're happy to hear that you had a positive experience working with our team. We hope you'll stay with us again soon!
Maintenance very poor
To us it seems that Finger Lakes Management Company did not really care about maintaining the property once we made reports of issues. (Timbercrest) Further, Finger Lakes Management did a poor job of managing.
Though the check-in time was 4:00, we had called just after 3:00 to ask if there was a possibility getting in earlier, on the off chance that the cleaning was done and the house was inspected. The Mgmt Company said that the cleaners were still there and that they would check to find out if they were done, and call us back. They did not call back, so we called again and were told that the cleaning was done, but the inspector needed to check the home. They said that they would call to find this out and call back. We recognized that none of this was necessary and they could have just said “no” citing policy. They called back just prior to 4:00 and said all was done, and that we could enter with our key code. We entered to find a perimeter of mouse droppings in the common areas (kitchen, living, dining) and while we were unpacking, a couple of the mice that left them. While we understand that in wooded areas, mice are expected however, these were literally unafraid and appeared to be looking for food despite our presence. The bottom shelves of 2 cabinets in the kitchen had considerable remains of toast or bread crumbs all over inside making it a veritable mouse feeder. We looked around the home to find more mouse droppings in closets on the main floor, including the bedrooms. In checking basement, we found droppings in closets there as well. It was clear that the house was neither cleaned, nor inspected that day, and not likely in the days prior.
Within a half hour of arrival, we contacted Finger Lakes Maintenance who told us that the state of the house was not possible and they sent their cleaning person to check, along with a supervisor. An hour or so later they both arrived, and the cleaner person proclaimed that she was afraid of mice. We had 3 children under 5 yrs of age, so we had cleaned some of the areas, but we showed them the places where food was still present in the cupboards and the Supervisor acknowledged that the issue was obvious. They provided ‘sticky’ traps and placed them in cupboards/closets and left. That evening (Sat) my wife caught a mouse in a dish rag because it literally came out and stayed on the cloth long enough for her to wrap it up. My daughter is terrified of mice and this ‘live’ experience
Thank you for your feedback, Steve. The level of cleanliness you experienced at the beginning of your stay is unacceptable and does not reflect the true quality of our housekeeping team. On occasion, despite our best practices, we do get things wrong and it sounds like we did here. We are happy to report that an exterminator has cleared the pest problem and our team will be inspecting this home more closely to prevent any future issues. We sincerely apologize for this unfortunate situation and hope that we can make it right during your next stay in the Finger Lakes.
October 2017 Stay
This house was spectacular!! We came with my 6 grown children and 3 grandchildren. This house had so many amazing features such as a gourmet, fully stocked kitchen, nice bedrooms, gorgeous views throughout the home, wonderful dock area large enough for 15-20 people. The tram was very convenient. Be cautious of little ones, as the deck planks are wide and they could fall through. We have been to many awesome rentals in Hilton Head and California. This is ranked right up there with them!
July 2017 Stay
Beautiful home on a beautiful lake! We had 2 families....total of 10 people ....the house was perfect for us! Kitchen is very well stocked and tram made trips to and from the lake very easy! Also convenient that there is a full refrigerator in the boathouse by the lake! Fishing off the dock was great and we liked that the lake was not too busy! We very much enjoyed our trip and would highly recommend this lake and this house!