Particulier / consommateur
Salle(s) de bain
Soirées/évènements non autorisés
Animaux non bienvenus
Adaptée aux enfants
Âge minimum du vacancier principal:21
Les réservations annulées au moins 14 jours avant le début du séjour pourront être remboursées à hauteur de 100 %. Les réservations annulées au moins 7 jours avant le début du séjour pourront être remboursées à hauteur de 50 %.
Rat Infested Walls
Property was badly misrepresented in advertisement, was the downstairs part of a condo only. Door into upstairs could not be locked, no television, one small bathroom, dirty and damaged walls, large pool table takes up much floor space and the RATS KEPT US AWAKE EVERY NIGHT. Exterminators had poison placed in full view but it apparently wasn't working. Our contact, Gina was less than helpful and somewhat rude. 12 year old was very disappointed that the TV did not work. The only access to this downstairs room was by going down a dangerous set of suspended steps that would not meet building codes if inspected.
We so apologize that the condo didn't meet your exceptions. Apple TV is available in this condo, and was operable for use. The owner graciously allowed us to contact a repair company from Cookeville look at your complaint of the TV not working, but found it in working order. The rental description clearly states the rental is for the downstairs unit. We answered multiple calls during your stay, and attempted to help in every way possible. Again, we apologize that it didn't meet your expectations. We hope you at least enjoyed your view of Center Hill Lake and all our beautiful area has to offer.
House was misrepresented and owner stopped communication
We rented this for the eclipse.
We arrived in the evening to find the key was not in the lockbox. I got in touch with one of the emergency contacts and they had me collect a key from another unit. When we entered, nothing in the unit matched the pictures of the property we purchased. When I brought this to the attention of the owner he said "sorry we are full, hope you enjoy your stay."
The unit itself could not accommodate my family of 4. There was no dining room table only a bar with 2 chairs. No fireplace, no balcony, no porch to see the sky (we were placed in a basement). The bedroom was not made up properly. There was no fitted sheet on the bed, just two sheets covering the towel, over the mattress. Also, the pillows smelled like men's cologne. The bathtub had a bug crawling around in it and had to wash him down the drain. The instructions in the arriving letter were pointless, the unit was not prepared for the next guest. However, I'm a decent person, so I closed it down properly (according to the rental agreement). Also took out the garbage, however, the dumpster had a code on it and that was not provided in the instructions. I had to ask a neighbor for help. We left the next day since the unit would not accommodate us and I asked for a partial refund. When I asked about a partial refund the owner stopped communication.
I have stayed at many rental properties and this is the first time I have ever had an owner stop communication, the first time I came into a unit that was not the same as I purchased online, the first time I came into a unit that was not prepared for the next guest.
The owner is non-responsive and cares not for customer satisfaction. Save yourself the time, money, and frustration and find another place.
We tried hard to accommodate during the eclipse. The upper unit was rented, but we had the lower unit available. This is not a basement at all, but a lower unit condo. The unit is decorated beautifully (including a pool table and projection TV). The communication did not stop, but the demands were unreasonable, and we simple could not appease this situation. We hope you at least enjoyed the beautiful scenery that Centerhill has to offer.
Clean, perfect location and everything you can ask for!! More really.
We just came home from a small getaway to the lake. We do have a boat so the location to the launch ramp to floating mill was amazing. This home is a must stay even if your not at the lake. Kitchen has all you need. Great views. Cozy beds and couches. I could go on and will stay again!! Hope you all enjoy.
The condo is really nice and is in a super location for the park and for the marina. For our family, we'd prefer a king and twins, but we did just fine. We want to copy the layout of the condo for the lake house we are building.
Près aussi proche que vous pouvez rester à la meilleure Marina sur le Center Hill Lake, l'ouragan Marina.