Gérant immobilier / professionnel
Gérant immobilier / professionnel
Salle(s) de bain
Les réservations annulées ne seront pas remboursées.
Terrible Condition and Disrespectful Manager!!
The property looked amazing from the outside. Once we entered, my guest and I smelled “mold”, so we vacated the property after approximately 20 minutes. Within that time, we located wet stains on the ceiling and tape was applied to “fix” the issue. We met with the clerk who checked us in and he went back to the room to verify the smell. He agreed it smelled of mold and attempted to move us to a different room. While he left to check the room, my guest and I were in the lobby and we noticed similar stains, only larger in the lobby area. So we assumed this was a common practice for this property. Our health is more important than staying at a nice property. We contacted Home Away and sent photos. They were very helpful and offer a concession after speaking with the manager who outright refused to issue a refund and reviewing the photos. Sarah from Home Away felt so bad about the condition that she escalated the claim once more.
My guest and I spoke with the manger afterwards and he stated because the room was to his standard and he didn’t smell anything he would not issue a refund. He claimed the stains were old and they were okay. He also claimed we were only interested in the money!
I advised the manager we would not be in Aruba if we were so concerned with money. I advised him the condition was unacceptable and he was not able to dictate what we shall accept. During this conversation the manager was rude, interrupted my guest and I numerous times and, although he acknowledged, the condition was not of their standards, refused to fix the issue. We explained why we were not comfortable taking another room, but agreed to view other rooms. He then refused and stated once more, we are only interested in money.
I explained finding a room last minute in the island is going to cost us twice as much. We were interested in a fair solution and not money. He did not even offer to fix the room or figure out the issue. Instead he made excuses and did not wish to listen to us.
Needless to say, we left the property and found another location with a spectacular view. The front desk clerk was EXTREMELY helpful and understanding. He even agreed that we should have received a refund for the property. Not to mention, we were celebrating a birthday and spent 3.5 hours there.
I posted a full review on Yelp (with photos) with all details. Another review on Aug 3 confirmed a similar smell in their unit. We were degraded and disrespected! I will not rent again!
Beyond my expectations
This place was very modern and the place was clean. My only complaint is the weird cleaning smell and humidity in room at night
Thank you for staying with us and for your lovely review! We will surely take your feedback in to consideration.
We hope to welcome you back soon,
Comfort Rentals Aruba
This condo is extremely clean and spacious. They are very efficient, and accommodated our every need. The condo had everything. It was conveniently located close to the beach. Recommend driving to the beach. The pool was wonderful. Also, right across the street is a gas station, and a couple great restaurants. Highly recommend this location!! Hope to come back soon!
Thank you for your recommendation and review of your stay with us at the Palm Aruba Condos. It was a pleasure having you and your family, and we are very happy to hear that you return home with beautiful memories of your vacation at Palm Aruba Condos. Hope to welcome you back very soon! Sunny Regards, Comfort Rentals Aruba
Great place to stay!!!
We had such a great time here. Everything you need and more!! Front desk is completely accommodating if you need anything. Pool is great. It's quiet, clean beautiful and very relaxing!! Will definitely stay here again.
Hi Kimberly, thank you for your review of your stay with us! We are very pleased to hear that our accommodations and our staff was to your liking. We look forward to welcoming you back soon! Sunny regards, Comfort Rentals Aruba