Chambre Double Classique
Gérant immobilier / professionnel
Down Hall Hotel
Salle(s) de bain
Extremely attentive staff who are very accommodating - good food, especially the breakfasts.
Nice hotel - some staff poor
We were attending a family wedding and further to a call to the hotel the evening before we were advised (quite abruptly) that we could not access room prior to 3:00 ( which was a little inflexible, but understandable) - so we arrived dressed for the wedding to be told some rooms were available for guests to dress for the wedding but as we were dressed for the event we did not need them.However we were not happy that after the ceremony could not access room at 3:40 either and only after complaining was a room prepared just 5 minutes ahead of the wedding breakfast
Also at check in we enquired if breakfast was included in our booking ( as we had booked some months previously and did not have booking details to had - and after checking on screen were advised it was.
At breakfast we were then advised initially that breakfast was not included , I explained that it had been confirmed that it was and the matter was passed back to the "breakfast manager", (following the check in debacle I was not happy ) and said I would have breakfast and speak to the hotel manager , at this point the lady "in charge" arrived said that there would be a charge for breakfast - to which I again stated that I would have breakfast and speak to the hotel manager at which point the stated " if you do not pay - you do not eat !"
I have rated accordingly on the basis of the facilities and the staff
The front desk did rectify the situation -of the three staff he was only one with customer skills