Gérant immobilier / professionnel
Salle(s) de bain
Les réservations annulées ne seront pas remboursées.
Beautiful, yet tiny!!!
The apartment was nice but very small, especially the bathroom. Unfortunately, parking is not included which doesn’t make a lot of sense there is garage there at the building. Finding parking every time you return is frustrating and an additional fee. The workout equipment looks better in the pictures than it really was. The smell of marijuana for us was overwhelming. We kept a wet town at the bottom of the door and candles lit while in the apartment to eliminate the smell. I know this was not their fault but guest should be made aware. It was disappointing not to at least have one premium cable channel. The view from the balcony was awesome.
Thank you for taking the time to share your review with us. We work hard to deliver an exceptional guest experience and we apologize if we failed to meet all of your expectations on this particular visit. Your feedback has helped us to identify the areas where we need to improve the guest experience. Thank you for choosing our property and we ask that you consider staying with us again for a better experience.
But let me tell you why......
First let me say that the advertising of the condo shows an indoor basketball court, a fuse ball table, a ping pong table, a pool table and media room. One MAIN reason that I chose this place bc I was doing a 'stay cation' with my teenage sons and I, and in showing them these areas.....they were excited to go.
Well when we got there on Sunday evening. ... unfortunately the sidewalk had a huge pile of dog poop that we had to 'dodge' (and it stayed there throughout the entire time we stayed (we even ended up leaving early - not just because of that). But let me get back to the 'said ammentities'. Upon asking the front desk for the items.... there were NO ping pong paddles or balls, no fuse ball, the pool triangle was missing and we couldn't get into the media room. So then we tried the basketball court. It was nice, except there was dog pee on the floor. When I went to go get paper towels in the bathroom to try to clean it up, there was none! I had to use what little toilet paper was left.
The outdoor grills were nice, and we used those for steaks.... which was the 'highlight' of our stay. (Could have had that at home)
The unit itself shows nicely in pictures, but the majority of the vertical blinds are broken and missing in both the bedroom and living room. They fell off very easily and you couldn't get the sliding glass door to open or close with a bull dozer!! The interior was fairly clean, but definitely run down. The hallways were also pretty dirty and could use a GOOD CLEANING. I felt the need to clean the pots, pans and even the silverware before using...since they showed visible signs of dirt. And glad we brought our own coffee, as the ones provided had the filters with coffee already in them. But they had small tears, so the coffee was full of grounds. Went to buy coffee filters (left those there for ya 😉�)
Next, the sofa bed was nice as a sofa..... but the mattress was HORRIBLE! I felt bad for my sons and was very glad that we brought an air mattress. The second night we were there, we were all awoken by a dog barking at 11:30pm and it continued for an entire hour!!!!!!! Either it finally stopped or I was finally able to fall asleep. I guess the owner had left it out on the balcony and ignored it????
After our day out on Tues, we made the right decision to come home early; not taking the risk of being kept awake by a barking dog again.
Needless to say, I will not stay at that location again and would not recommend it..
Thank you for letting us know about your recent experience with us. We are truly sorry that we failed to meet your expectations. Our goal is to deliver an exceptional guest experience and based on the events you describe, we did not meet this goal. Your comments regarding inadequate amenities along with maintenance concerns will be forwarded to our operations leadership to address. Again, please accept our apology. We ask that you allow us another opportunity to host you as we attempt to regain your trust.