Chambres 6, Salles de bains 5. 5, Capacité d'accueil 14
Gérant immobilier / professionnel
Florida Holiday Homes
Salle(s) de bain
Soirées/évènements non autorisés
non smoking only
Animaux non bienvenus
pets not allowed
Adaptée aux enfants
Âge minimum du vacancier principal:21
but the ac didn’t work good
Hi Magda, thank you for staying with us and for your feedback. We wish you would have let us known during your stay that you felt the AC did not work properly as we are just a quick phone call away as is our AC technician. If you do not let us know about any concerns we are not able to make sure to address any issues so that you have a great stay.
Not very clean
Walk in the house crumbs on kitchen floor. No refrigerator door. The carpet needs to be cleaned. The beds are not very comfortable. The master suite with the king size bed the headboard is in the way of watching tv in your bed. A frog in the toilet. The property manger didn't get rid of the frog he told us to. I'm on vacation why am I working. Gum stains on the carpet. Sink was broke in the master room downstairs. I asked for a different house or a discount. The pool was nasty. The pool guy never came. There was bugs in the kitchen. Bugs in the bathroom upstairs. I was putting a dish away and a big roach was in the cabinet. I just feel for that amount of money the house should have been clean. The house was cleaner when I left then when I got there. I shouldn't have to pay a cleaning fee if I did all the cleaning. How do you expect a family to sit in the living room together with only one couch. When I called about the place not clean they told me that the company has been with them for a long time. I will not stay there again.
Hi Nigel, thank you for your feedback, which is very much appreciated. All homes are professionally cleaned after each guests departure, we are sorry to hear that there was an issue with the floor in the kitchen area. Unfortunately not all guests are as repecting of other persons property as you are, so there might be some wear and tear on the carpet etc....which is steam cleaned regularly, but can not be done after each guest, especially during High season with no time between bookings . When notified of the sink we came out right away to get this fixed. We also checked on the pool and all was fine and you never mentioned anything about the pool when we came out or otherwise during your stay. The Furniture is exactly as shown on our listing pictures.
We are sorry you did not have the experience you expected and will make sure improve the quality for any future guests.
A Bit Disappointing
It was a number of little things really: for a property which houses up to 14 people there wasn't sufficient cutlery or crockery and one iron and one hairdryer isn't enough either. The cleanliness wasn't bad but it wasn't great, a couple of the mattresses had seen better days and the bed linen and towels were okay but there were some stains which wasn't pleasant. The fridge door handle was broken and a couple of the mesh panels in the cover over the pool were ripped. The description indicates a pool and spa - but there was no spa facility, the pool lights didn't work and there was no net or anything provided to remove foreign body's from the pool. The garage is just an empty garage, there was no cot or stair gate (if you're bringing children) and no linen horse to dry clothes - these things could be rented but we found it cheaper to buy a stair gate.
On the positive side the property was very spacious and the size of the bedrooms and quantity of bathrooms was excellent. The property is not overlooked at the rear and the upkeep of the grounds and general gated community was good.
I must admit we were on a budget when we selected this property and perhaps we expected too much. The property was more than adequate for what we wanted and none of the above spoilt our holiday in any way as predominantly the villa was used as a base (as for most holiday makers in this area I guess). However if you're planning that extra special holiday or you're looking for a property with all the trimmings then this one may not be the one for you.
thank you again for staying with us and for your feedback, which we greatly appreciate.
The property has all the basics and as you said is set up and priced for the budget traveler.
We do not advertise any spa for this home, pool only. The pool Lights and screens have been fixed and we apologize that the lights took a little longer, as we have to rely on outside contractors for some maintenance jobs.
We never heard of a "Linen Horse", so not sure what you are referring too ;-) ....but there is a washer and dryer in the house for you to use.
We will forward your comments to the appropriate departments so that we can improve our guests experiences.