Particulier / consommateur
Particulier / consommateur
Salle(s) de bain
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100%.
House was ok but not as advertised
We had 15 in our group. It was advertised that there were play stations, internet, saw pictures of patio furniture, and that it also had several queen beds. I had to call the owner several times-couldn't find the play stations-they were locked up. Then we realized there was no wifi-again had to call and she gave me her password. Why weren't these things left out on a list for the renters to utilize? Also there was no regular tv-only netflix, hulu I called again and she said we had to have a membership. I didn't so she let us use hers. The beds upstairs and downstairs are advertised as queen-they are full sized beds. They had a nice patio and deck but absolutely no furniture. There were some in the pics of the house when I booked it. We still had a fun trip but just very disappointed in the way the house turned out!!!
Hi Kate. I am sorry you were disappointed with the home/amenities. As advertised the upstairs has queen beds in 2 of the 3 rooms and 2 full beds in the room with the crib. The basement has a queen size bed in one room and a twin over full bunk bed in the other room again as advertised. With regards to the Playstations I apologize they had been put up, but I believe you were able to utilize them. Wifi information was provided in the welcome email and an ethernet line was available to plug in directly in the office area. Patio/deck furniture is not listed as being available, I apologize there was a picture with old patio furniture I have removed that to avoid any further confusion.
I would have appreciated the feedback during your stay so that we could have potentially addressed some of your concerns instead of getting a less than favorable review. I am glad you and your family were at least able to enjoy the Louisville area and that we were able to send the forgotten unicorn home to your granddaughter.
Great location - private but accessible.
Nicely appointed house with LOTS of room and amenities in a quiet location easily accessible to Louisville.
Great holiday with large family
Family members came from CO, WI, and MD to spend time in Louisville for the Christmas holiday. The house was the perfect size for 7 young kids and 6 adults, and we had room/beds to spare. There was a full bathroom on each floor which met our group's needs wonderfully. We also appreciated the basement play room with toys. The owner had beautiful Christmas decorations up. The house was fully stocked with towels and misc. cooking items that came in handy for holiday meals.
The neighborhood is quiet and family-friendly. Shopping, restaurants, and parks were minutes away. We explored Louisville and surrounding areas throughout the week. Highlights included the Kentucky Science Center, House of Boom, a distillery tour, and an hour drive to Abraham Lincoln's birthplace in Hodgenville - a National Park with a sweet visitor's center.
The owner was very responsive prior and throughout our stay. No question was left unanswered. And the owner kindly agreed to send us something we had left behind. We had a wonderful Christmas!