Gérant immobilier / professionnel
Big Bear Vacations
Salle(s) de bain
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100%.
The cabin was dirty and the in one of the bedrooms the sheets had blood on them, not a small amount but a large amount in the middle of the sheets! So who ever cleaned the cabin never changed the sheets! When we called to have them changed on all the beds they only changed the sheets on the one and left the sheets for the other beds, for us to do ourselves! Which I don't mind changing the sheets but considering that they weren't changed to begin with, I would think that they would of changed them for us! Also the kitchen sink leaked!
Thank you for sharing your experience. It sounds like we could have done better! This is certainly not our standard. I hope you filled out a Guest Stay Concern upon departure so Management could have an opportunity to make this right for you. We appreciate the feedback and have shared it with the Team. You are important! We hope you do come for another visit soon.
Great place, exceeded expectations
This house is very generous when it comes to size. The den is as big as a living room and my children (ages 5 & 8) thoroughly enjoyed the various games. The fireplace in the sitting room created a great ambience for read and playing board/card games. The backyard is spacious and layed out well; I had enough room to shovel out a snow sled track about 20+ feet long. The front yard was equally as large. The kitchen is pretty bare essentials which we expected but had the needed appliances. The beds were comfortable and all rooms were very close proximity to each other which helped with the comfort level of the children sleeping in a strange place. The house is located in a wonderful area with access to a lot of stores and the two main slopes within a >5 min drive. I was surprised that a house this size was limited to only 7 / 8 occupants given the square footage and available couches.
The only 'issues' that arose was most likely due to the fact that the house hadn't been used for awhile. A few light bulbs were non operational and the linens were a little dusty from sitting. My family I had an amazing stay and I would definitely return in the future:
Thank you for choosing Big Bear Vacations for your most recent stay in the mountains! Our team is honored to have been your hosts and are looking forward to the opportunity to host you again many times for your future trips to Big Bear! All of our returning guests do receive a direct loyalty discount so just give us a call when you are ready to return!