L'Eden Baltimore, 1 chambre, 1 salle de bains, 2 couchages au maximum
Gérant immobilier / professionnel
Salle(s) de bain
all about jennifer goodman
Yesterday- I had a challenging time checking in with Booking Number: 19549 Website Reference: VSB19549.
Once Jennifer Goodman stepped in to help- everything changed immediately.
When I was onsite at the Eden, the various front desk assistants kept telling me, "As soon as we reach Jennifer Goodman, everything will resolvve. She is the sharpest employee we know at Bridgestreet". Well, they were right.
Not only did Jennifer handle everything behind the scenes, she immediately made me feel at ease about my stay. I am now calmly in my unit. I posted a disagreeable survey yesterday- but I am writing this to amend my review.
It is only through customer service errors that you find out which team members are prepared to make every situation a success. I am happy to report that Jennifer Goodman's service was outstanding and that she stood apart significantly in recovering my experience. Because of her quick actions, I will be happy not only to consider Bridgestreet again- but to book directly with her in the future!!!