Gérant immobilier / professionnel
Island Property Management - Geoffrey Granum
Salle(s) de bain
Les réservations annulées ne seront pas remboursées.
Loved the location & tropical setting. Loved the lanai! Luxurious accommodations!
Would easily stay again! Very relaxing. We stayed 10 days & would have appreciated a mid-stay cleaning.
It was great, with a wonderful location. Mgt company was easy to work with on a bathroom issue.
It was great, well stocked for a rental. My only request would be to have a dresser in the double queen upper level bedroom.
I’ll definitely stay there again!
Good value in the Christmas season, with some drawbacks
This was our second year staying in the Ho'olei complex, and we really like it here. Last year we stayed in the same type of unit configuration, but not in this unit in particular. Both stays have been in units that are not under Grand Wailea management. The long story short is that these units offer a good view, decent layout, a nice pool area, and decent proximity to the same beach that is in front of the Grand Wailea and Four Seasons, with not too many things to complain about. I've listed my criticism below, but it's quite minor, and I would encourage anyone who is looking to rent from this company and in this complex.
There is no issue walking through the GW to get to the beach, and you'll have no problem using their pool bar or restaurants: but, you won't be able to use their pools or lawn chairs, and you may not be able to rent a Cabana from them either. This was a major bummer for us this year, as last year GW did allow us to rent Cabana's from them. Perhaps this will change for when you visit - they seem to change the policy depending on how busy they are. It is hard to fault the management of this unit - they are prompt, responsive, and fairly flexible.
I do have a few minor complaints/constructive observations:
1: The night of our arrival, we were asked to stay at an adjacent complex instead of this one because the mattresses had just been cleaned at the unit we rented and had not yet dried. This gave us an opportunity to see a comparable unit in a nearby but separate complex - we didn't mind. However, the next day we needed to transport all of our luggage to the new unit. I ended up having to get a taxi, which aren't always the easiest thing to come by in Maui. At the price we were paying for the unit, I would have expected the management to offer to cover the cost, but they didn't.
2: The bed in the second bedroom: the frame is unnecessarily large and take up almost the entire room (easy to hit with your knees) and the mattress was saggy to the middle.
3: There was a bit of a bad smell coming from the dishwasher, and there were some loose boards on the floor. Some of the walls have marks on them. In general, at times it just felt a little bit unloved/not particularly clean.
4: The last time we stayed at the complex, our host had given us passes for a free lawn chair rental on the beach. It was only a ~$60 value, but it was a really nice touch. The absence of it this year was noticed.
Heaven! Truly Heaven!
What a wonderful time we had at this condo. The location was perfect to walking everywhere and I do mean everywhere. The home is beautiful and well maintained. They even have sand chairs for the beach which we used a ton! There was even an elevator inside. It literally was beautiful and a great way to relax.
That said there are a few things to know. This particular unit is NOT a member of the Grand Wailea hotel so you do NOT have access to the hotel at all. When you go to the pool you must bring your towels that the unit does provide. There are several other units in this compound on VRBO that are members which allows you access to the hotel amenities. I assumed this unit belonged, but it does NOT!!!!
My only complaint for this unit was the bath towels were horrible!! Scratchy and very cheap. Stained too a lot of them. That was disappointing. Other then that I would book this unit again for sure! The beds were very comfortable too :)