3 chambres, 3 salle de bains, 6 Capacité d'accueil
Particulier / consommateur
Alex and Elisa
- anglais, allemand
Salle(s) de bain
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100%.
The place was very nice, my issue was with the woman the owners use to manage the property. She had a horrible attitude when I called her. We had time before check in and so I was going to spend it at my friends house, but I decided to call her early to be sure I could get ahold of her and get the lockbox code. She screamed at me we can't check in till 4 because people had left that day. She also misunderstood why I called at first, and said I should have gotten all info from the owners, I should contact them. I explained I thought she had the code and then she said yes she did and gave it to me. Later in the week the gardners came and they ran over my dog leashes I had outside. They were tucked in very close to the back door of the pool, but he drove right up and over them. Shredded one completely, and cut into the second so it will eventually break. I went over to talk to them and the guy just shrugged at me like he did not understand what I was saying. So I had to once again call the property manager. She once again sounded annoyed I dared call her. Then she told me I should talk to the guys about the chains. I said I tried but they acted like they did not speak English. Then she said one should, unless it was a different service, and asked me who they were.. like I had any clue. They left shortly after it happened before I was even done on the phone with her. I told her she was completely useless and hung up on her. On check out day, she was supposed to be there but someone else came in her place, she was on vacation, maybe that was why she was so pissed off getting calls? Maybe I should have been given a different contact? I asked the guy if we would get any reimbursement for the ruined chains and he said he had no idea. So as I said my issues were with the manager. The home was very nice, we had been talking about coming again already before we contacted the manager the second time. It was very good price for what they had to offer and very close to friends we have who live down there so perfect to rent again, except we are a little put off by the manager.
Our manager, who has always been praised by all guests for her very friendly, helpful and obliging nature, sees the process very different. It is therefore out of the question for us to judge this matter. However, we are pleased that Mr. David T. reports that he liked the quality of the home and the price and that he would like to come back.
This was a very comfortable home equipped with anything you could possibly need. My husband and I thoroughly enjoyed the two weeks we spent there. It's in a nice community close to just about anything you would need. We would definitely recommend this property.
Perfect family home
The house was perfect. Well set out, light, spacious and beautiful. Kitchen had everything we needed to cook meals. The pool heated by solar was perfect, even over Christmas. We were told we could opt to have it heated via electric at a $35 charge, seemed reasonable if you wanted. The house is well located in Cape Coral. Close to supermarket and stores. It would have been nice to have a bit more information about the local area, where the supermarket was etc but we figured it out. Highly recommend this rental. Sylvia the property manager was excellent and very helpful.
Property very clean and centrally located
We stayed at Villa Neptune 10-2 to 10-18. My wife and me enjoyed the property, it felt like home. We kayaked and rode bikes, used the cooler and pads for the beach and enjoyed the heated pool daily. Everything worked fine. The property is well maintained and the appliances are up to date. This is the 2nd vrbo property we stayed at and this was definitely top notch. Ron and Kathy.
Fort Myers Dolphin Tours, la plage de Fort Myers, Sanibel, Everglades, Key West Express