Westgate Palace Resort, 2 chambres, 2 salles de bain, pour 4 personnes maximum
Particulier / consommateur
Salle(s) de bain
Won't Stay Here Again
The amenities were nice. The customer service was not good. The gentleman at the front desk was very unfriendly and provided no explanation as to how to get onto the property, into the elevators etc... We were left to figure this out on our own even after informing him that this was our first time on the property. The room was incredibly small (contrary to appearances in photos), master was incredibly tiny. My husband and I could not maneuver the room at the same time. The condo looks old, the sofa bed did not work. The master bath was so small, we had to come out to dry off. Will not stay here again.
Thank you for providing feedback regarding your stay with us. All of our staff is there to provide you with a customer service experience unlike any other. The experience that you have shared in your review falls below the standards that we have set for our staff to follow, as we always want our guests to feel that they are completely informed. If you ever feel like you do not have all of your questions answered or are having issues in your room, please do not hesitate to reach out to our resort staff so we can address them immediately. This resort specifically does offer Two Bedroom Villas but we do have properties in the same area that offer a larger unit that may fit your family better. We appreciate you choosing us for your stay and hope you change your mind and provide us with the pleasure again in the future.