Westgate Lakes Resort and Spa, 0 chambre, 1 salle de bain, 4 couchages maximum
Particulier / consommateur
VacayHome Connect WR
Salle(s) de bain
Equipements de loisirs
Piscine / Spa
Nice resort just not for me
Nice facility and a lot of amenities. Room was clean and staff was very courteous. Reason for three stars is the amount of noise we were able to hear outside of our room. This is not the place to get away without the kids and have quiet. I might consider bringing the family back but definitely not just me and my wife.
Thank you for providing us with your feedback. We are pleased to hear that you liked our resort facilities and amenities. It is wonderful that you enjoyed our units and thought that our staff was courteous. We regret to hear that you may have encountered issues with disturbance. Our security staff is available to assist when our guests experience any issues with noise or disturbance. It is our hope that you come back and allow us the opportunity to provide you and your family with a more relaxing stay in the future.
Not overly clean. Staff was nice.
Thank you for taking the time to share your experience with us. We are so delighted to see that you were pleased with our friendly staff. We understand how the complete satisfaction of our guests is of our top priority, and we are always willing to do what we can to better your stay. With that being said, our resort staff is always at hand to cater to your needs. It disappoints us to see that you may have not been fully satisfied with the cleanliness of your unit. We hope that our resort staff was made aware to any housekeeping concerns to address them. Our housekeeping staff is in place to ensure that each unit is up to par for each of our guests prior to their arrival. Cleanliness is also of high priority, and we have the staff and means to quickly resolve any possible concern. It is our sincere hope that you may permit us another chance to better exceed your expectations in the near future.