Gérant immobilier / professionnel
Royal American Beach Getaways Reservations Department
Salle(s) de bain
Soirées/évènements non autorisés
Animaux non bienvenus
Adaptée aux enfants
Âge minimum du vacancier principal:25
Occupants maximums:6 (peut accueillir jusqu’à 6 adultes)
Great but to some extent.
This place's location is nice with many things to do and see around this area if the beach and the other amenities aren't enough. Being located on the beach is very convenient with being able to go downstairs and walk a few to go swim and relax. We ran into a few problems as they under equipped our room with towels, sheets, and pillows but were solved with a phone call to accommodate us. The kitchen was also under equipped with utensils as the ones provided were weak and brittle and the pots and pans were prone to sticking on the food cooked on it no matter how oil you put. The toaster was broken and a bulb was out which we had to call matinence to replace them as well as the ac filter which was filthy and dark when we took it out. We found our pillows stained yellow and dark which was revolting and they thought they could hide it by placing clean pillow covers on them. We called them again to have them replaced which they did with completely new pillows and covers. Also the floor was very dirty and sandy that we had to clean and mop the whole floor and its entirety. With all this, they had the audacity to charge us a cleaning fee and live it in a state like that. Truly unacceptable. If you're going to charge for something you're not going to do, why charge in the first place? I rate this condo as 2.5/5 stars for the state is was in when we came in. If it wasn't like this, a definite 5/5 stars would've been rated. Better luck next time.
We are sorry to hear about the issues you had with you unit when you checked in. We value our customers feedback and will take all of what you said as a learning tool to improve. I will be sure to pass this review to our housekeeping manager so we can be sure to address these issues in the future.