Gérant immobilier / professionnel
Royal American Beach Getaways Reservations Department
Salle(s) de bain
Soirées/évènements non autorisés
Animaux non bienvenus
Adaptée aux enfants
Âge minimum du vacancier principal:25
Occupants maximums:6 (peut accueillir jusqu’à 6 adultes)
We have stayed at the Boardwalk several times and we love the location. This time we had issues with the lock on the door to our room. It stopped working so we had to call someone to come fix it. It took all afternoon. Once he was done he said he had to go make us new key cards. He dropped them off and left without verifying that they would work. They didn’t. We called the front desk and they said they would drop off new ones at the security guard gate since we were leaving for dinner. We returned and got the new key cards and they didn’t work either. They sent someone else up and the only way the door would unlock was with his e-card. We were going out again that night so when we returned he had to come back and meet us at the room to let us in. The next day someone else came to work on the door. He was there for approximately seven hours and ended up having to change the whole thing out to one with a keypad. Dealing with this was very frustrating to say the least. The only other complaint I have is the beach chairs. When we have stayed here before there were wooden chairs with mats they take up in the evening. They were easy to adjust and had holes so you could easily move the umbrella and also had a place you could set your beach bag on so it’s not sitting in the sand. They now have these cheap looking plastic beach chairs. And they were very overpriced to rent them over the Memorial Day holiday. If we had know this prior we would’ve brought our own chairs.
Thank you for your recent business and for the positive feedback you provided Royal American Beach Getaways. We are always striving to improve our service and product, and guest feedback helps us to do that. We take our guest comments very seriously.
Again, thank you for staying with us! Upgrade to a beach getaway with Royal American Beach Getaways again soon!