Gérant immobilier / professionnel
Shoreline Properties, Inc.
Salle(s) de bain
Dirty at check in. Had to get cleaning crew back in.
Out door funiture rusty. Had 10 month old that we really had to watch so she wouldn't get near it. Fridge was warm at check in. Temp of house set on 80 and upstairs was roasting. Took most of afternoon to be liveable. Baby must go in baby pool, which was too deep for her to sit in and play. We were told not to bring in food or water, although we spotted others with it, and employees said nothing to them. Bought 5 more passes for pool, which we didn't need at a cost of 378.00. Been here before and was nicer then. Won't be back!!
We are sorry to hear you did not enjoy your stay. We are glad we were able to provide a reclean and that both the fridge and A/C cooled off for you. We wish we could have done more about the baby pool and pool policies, but unfortunately these are Sunset Island's policies and not ours. We would love to help you find a place that better fits your needs for next year.
Loved Sunset Island, but not so much the house.
Sunset Island is a great community and we enjoyed our time there with extended family. The house was in a great location, but we found it lacking in some aspects. The house sleeps 12, but there were only six chairs at the dining room table. The kitchen was lacking in silverware, some cookware items, and even basics like enough coffee mugs. The carpets were filthy. I understand it's a rental and is used by many people in a season, but we couldn't walk barefoot in the house without the bottoms of the feet becoming black. I would rent again in Sunset Island, but not this particular house.
We appreciate the feedback. We require all our owners to keep fully-stocked kitchens, so we will be addressing this with them. We work directly with a carpet cleaning company who we can send down when we are alerted to situations like this. The house is advertised as only having six dining chairs, but we can speak with the owner and see if they are willing to increase that number. We are glad you still enjoyed your vacation and would love to help you book next year's!