3 chambres, 3 salles de bains, 6 couchages
Gérant immobilier / professionnel
Allen, Craig, or Robert
- anglais, espagnol
Salle(s) de bain
Great property. Check in needs improvement.
This was my 1st time using VRBO. On our way to SPI we tried calling the number provided for early check in, but no one answered the phone. It rang for about a minute and then a recording came on. We could never reach a person. Upon arriving in SPI, the padre island rental property was easy to find. Check in was simple. We received our 4 keys and went to Beach House II. We were told to check in with the property manager to receive our parking pass. We wandered around the property asking strangers how to get to the manager's office. He was not in, so I wasted time every 20 min or so trying to track him down and worried about being towed. I finally found him 1/2 through my second day there.
On the third night of our stay the property had no running water. I tried calling the rental place again, and again, they did not answer the phone. No information available online either. There were 5 of us who'd spent all day on the beach and we had no way to shower or cook dinner and no information for why the water was off or if it would ever be turned back on. After wandering the property and talking to strangers we learned their was a busted water main and half the island had no running water. It would have been great initiative and customer service for SPI rentals to call their customers and at least check on them, or offer to provide bottled water, an extra night, or some type of reimbursement. But they did nothing including not answering their phones.
Overall, I loved the view from our condo, the location, and the size. However, hotels generally provide much better service. Not sure I will use VRBO again.
The bunk bed had been changed to a single bed without our knowledge so two of our kids had to share a bed which was less than ideal. Other than that it was a great condo.
Misleading photos and impractical kitchen
We rented this property partly because the third bedroom was pictured with bunk beds on the listing. Upon arrival, we discovered the top bunk had been removed. The remaining bed could not comfortably sleep two. Since the adults stayed up later than the kids it was not practical to use the sleeper sofa. The rental listing photos need to be updated so this does not happen again.
While the property manager was prompt, cooperative and quick to resolve the issue, it was a very disappointing way to start our stay. We were offered another location but would have to change locations half way. The other options were to leave and find our own lodgings (the week of July 4th) or receive a discount. Since we were a party of 6, we opted for the discount.
The galley kitchen, while newly updated, has a poor layout. It is difficult to load and unload the dishwasher. The dishwasher is located at a right angle to the sink and when the door is open there is little to no room to stand near the sink. While this did not ruin our trip, we cooked less and ate out more than we have on previous trips/planned.
Again the property management and staff were very helpful and friendly. The property was clean and comfortable but did not was not what we thought we reserved.
Nice Beach Condo
This condo is the perfect location, and was very nice and super clean. We really enjoyed our stay. The only odd part about this condo was the proximity of the dishwasher to the sink - it was a little awkward doing the dishes.
Nice place to stay but only allowed one parking space which was inconvenient .
Thank you for choosing our condo. It was a pleasure to host you and your family.