6 chambres, 4 salles de bain, 17 couchages
Gérant immobilier / professionnel
Joe & Lori Luchak
Salle(s) de bain
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100%.
Third Time was not a Charm!
This was our third time in this unit, and we came back because we very much enjoyed ourselves 4 years ago when we rented. We were disappointed almost immediately, as we discovered the Home has not been well maintained.
I called the Housekeeping Service on Sunday morning (we checked in Saturday late afternoon), to request additional Toilet Paper, Paper Towels, and Dishwashing Soap. When I spoke to him I mentioned that one of the upstairs bathroom showers leaked all over the floor when used, to my surprise he indicated that wasn't his responsibility and that he had heard the same complaint from the past several renters.
I emailed the owner to tell him about the leak, as well as mentioned the very worn furniture in the Family Room, Dinning Room, and the lack of patio furniture. He got back to me via email within a couple of hours, thanked me for bringing it to his attention and said he would address the issues as soon as possible. at the end of our stay I had not heard from him, and the bathroom shower was still leaking.
We rented this Home because it was Great for a larger Family, but four years later it is obvious that this Home has not been maintained. We come to SunRiver with our Family about every couple of years, but this Home has been taken off our list.
I realized reading some of the previous renters reviews in the book on the entry table, that many of the things we noticed have been mentioned by others. Funny thing was that the four slice toaster only worked on one side, and I saw in the Guest Book that this was mentioned in a review over two years ago.
It was obvious that either the Owners have not been advised of the problems, or that they just don't care.
The Home has great potential and a great deal of character, but is in great need of some TLC.
We make every effort to make sure our guests have a good stocked house and an enjoyable time. We very rarely get poor feedback so this is upsetting. When this guest contacted us with concerns we had a maintenance person there that day and fixed the shower, AC and garage door. Our cleaning service showed up and provided more toilet paper (we supply 30 rolls and think that should be enough) and paper towels (we supply 3 rolls). Our contract states, we supply the initial paper products and then guests need to supply their own if they run out. I did email the guest regarding the outdoor furniture not knowing that 3 of the chairs had broke over the last month. We have purchased a new set and can't get it there until Aug. 20 due to rentals. As far as wear and tear, the family room has no rips or tears but the dinning room chairs show some wear and we are recovering those Aug. 20th along with replacing the toaster. We appreciate feedback so that we can correct those items that need to be corrected. Summer months are difficult due to the back to back rentals.
Very CLEAN! Had everything we needed, beds were very comfortable and kitchen stocked. Excellent communication with owners. We would definitely stay here again!
beautiful large home.....family room and dining room furniture need to be replaced.
lovely, comfortable, it was perfect size for our large family. kitchen well stocked.
Glad you enjoyed the home. Just replaced the cushions in family room. In the process of replacing the dining room chairs. Appreciate your feedback.
Amazing stay for the whole family with friends!
We stayed at this property with 3 families! The house has tons of room and has an open floor plan that can hold all of the guests! We were very comfortable with all the bathrooms, comfy beds, great kitchen with all the amenities you will ever need! I would highly recommend this place to everyone! Also a great area in front for the little's to ride bikes!