Gérant immobilier / professionnel
Gérant immobilier / professionnel
Salle(s) de bain
Soirées/évènements non autorisés
Animaux non bienvenus
Adaptée aux enfants
Âge minimum du vacancier principal:21
Occupants maximums:6 (peut accueillir jusqu’à 4 adultes)
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100 %.
We Love Bella Sirena and have stayed there many times. This unit needs maintenance. The bathroom sink faucets leak, a drawer pull is missing in the guest bedroom dresser. The plaster surrounding the outside ceiling fan has fallen out. Guest bedroom was uncomfortably hot with no means to lower the temperature. The refrigerator wasn't cold and the MBR hand towel rack was not secure. The number that was hand written on the Casago card to call for maintenance was not legible. We tried several iterations of it and just gave up. We will return to Bella Sirena but not to this unit and not though Casago.
Good morning Juanita,
Thank you for taking a moment of your day to leave us a review about your stay. Its great to hear you love the resort, however I am very sorry to hear you had inconveniences with the room during your stay. We will work on this matter ASAP. We would love to have you back and show you that your comments are taken into consideration and we are working on improving our service.
complicated check in
There was a check list of the cleaning done, but it was not done thorough. The shower floor was slippery and dirty for example, light switches dirty etc.
we had to call to for light bulb in the bathroom, Wifi it was a long exhausted process to get it working, but the view is great and the resort is well maintained.
The hot tub was dirty and not hot at all.
The worst part was the check-in process, you had to go to town to this office, they operate so slow, lost half of the day doing that.
Normally we book it thru the resorts directly
The new resort "Esmeralda" will block the sun early afternoon.
So if you go to the beach, go further left or right to enjoy the beach later in afternoon.
Also, it was a code for the A/C, set at 66F and we were freezing till they finally came and fix it. It took too many calls to get that done.
Thank you for taking a time of your day to leave us a review. I am very sorry about the inconveniences you had to go through, i will pass this comments over to the corresponding department, to fix this ASAP. We would love to have a second chance to show you we take this comments seriously.
Hope to see you back soon
The view from all the rooms are amazing. The condo could have been cleaner. At a glance it looked clean but when I sat down to take a breath I started to see that it was more of a surface clean and could use a good deep clean. We went during a storm and the living room and master bathroom had major leaks from the ceiling and the dining area flooded. There was a smelly mop with no bucket to wring out the water. There was enough laundry soap for 1 load, no dishwasher soap so I would bring extra.
Great property and awesome condo
We had a great time. The condo is very well equipped in the kitchen, can’t think of anything we didn’t have. Bunk beds in the 2nd bedroom were perfect for my girls and their friends. Master suite is very comfortable and had a very nice 5 piece bath.
Loved the views from the deck and even got to watch a pod of about 40+ dolphins about 200 yards out!!!
Will definitely plan to stay here again!