Gérant immobilier / professionnel
Royal Shell Vacations
Salle(s) de bain
Soirées/évènements non autorisés
Animaux non bienvenus
Adaptée aux enfants
Âge minimum du vacancier principal:25
Occupants maximums:6 (peut accueillir jusqu’à 6 adultes)
Les réservations annulées ne seront pas remboursées.
Property was in poor condition. Patio furniture was poorly painted and the paint was coming off. The living room chair was broken and couch was uncomfortable and stained. All our food went to waste as it took over 2 days for the temperature in the fridge to get bellow 41 degrees. Maintenance on call was rude stating what do I expect since it’s the weekend and should call the manager for refund on Monday. Pool temperature was hotter than outside air attracting so many mosquitoes you could not go swim in it. Do yourself a favor and stay away from this unit and from Royal Shell.
First, thank you for your feedback regarding your stay on Captiva.
We pride ourselves on the delivery of exceptional service and will look into the matters you brought to our attention.
We have spoken with the owner and new furniture has been ordered for the condo and will be delivered soon.
We did call an appliance technician to the condo and we are happy to report the refrigerator is in good working condition. We will also contact the association and see that they check the temperature on the pool.
We do love our island but understand that, in a subtropical climate, the bugs can be a nuisance. We hope that, in the future, you will allow Royal Shell to accommodate you so that we can help restore your love for our area.
Good location but outdated furniture
Living room furniture needs absolutely to be changed. The sofa has spots everywhere and stinks. The chair is broken. Really no place to sit down.
Not worth the rent that is being asked for it
Hi Sylvie, thank you for the review. Our Operations Team is currently in the process of looking into this unit to address these concerns. We appreciate your feedback.