Villa, 1 ou 2 chambres + lit convertible (s), 1 salle de bain, (2-4)
Gérant immobilier / professionnel
- anglais, espagnol
Salle(s) de bain
Les réservations annulées ne seront pas remboursées.
Happy wife! (Property manager comes through)
When we arrived at 4pm to check in at Cascadas, the desk staff couldn't find our reservation, even with our VRBO confirmation information. Eventually, out of nowhere or so it seemed, they were able to find our reservation and we were assigned a room, #210. Our reservation was for a "villa," a one-bedroom, one bath and a sitting area/kitchenette. We had a VRBO property #344483 and a reservation# but there was nothing about the room#. The balcony had absolutely no view—the vertical roof wall of an adjoining building was about 6 feet directly in front of it, from the ground up and also many feet higher, blocking any view or breeze. With floor-to-ceiling glass windows, the entire unit was dark and gloomy. In a tropical setting like this, my spouse prefers a view and if she's not satisfied, neither am I. I'd read reviews that rm#211 has no view, the same is true for 210 and 209. The room was very up-to-date but the lack of view killed it. We immediately returned to the reception desk and requested to change rooms. We received blank stares, more confusion, then finally the "we have to check with management and won’t know until tomorrow morning" speech. We returned the next day only to be told no other rooms were available. Seething, I went to the on-site managers, complained, and received the same outcome (nothing can be done) or an offer for us to pay $750 more for a two-BR/BA unit for our remaining 4 nights. I emailed the property manager Dave who I had rented the property from through VRBO. He said he’d look into it but we spent a 2nd night in the room while we waited. Dave put me in touch with the on-site manager Rory and on the 3rd day they let us move into a villa that the owners were not using. Cascadas solved this debacle, possibly at a loss for them or the owner, but the VRBO listing felt like bait and switch because of a lovely photo of a pool view and the words “villa” and “right on Medano Beach,” which in no way describe the room #210.
Perfect location and lots of space!
We stayed 8 nights in Villa 209. We loved the native Mexican decor and the one bedroom villa was the perfect size for our family of 4 (parents in the bedroom and 2 teenage kids in the living area on the sofa and a trundle bed). The villa was very well maintained by the staff. The full kitchen was great for cooking breakfasts and Cabo Girls grocery delivery (recommended by the resort) was so convenient dropped off all the basic groceries we needed for the week. The resort grounds had so many beautiful tropical plants and was very well taken care of by the staff. Our favorite part was the perfect location directly on Medano beach, right near the Tabasco’s beach restaurant, walking distance to Mango Deck and The Office restaurant, short 5 min taxi ride to downtown Cabo, and the beachfront palapas umbrellas where we sat every day enjoying pool and beach time and full food and drink service. The guest profile was a much older gray-haired crowd, which was fine by us and relaxing with not too many very young kids or rowdy party groups. Only downsides were: front desk staff was not very friendly at check in and questioned that I had a reservation when they could not locate it right away (their fault) and our view from our deck to the tennis court was partially obscured by an outdoor staircase. NEVER let them assign you to Villa 211 - our best friends were in 211 and their view from their deck was COMPLETELY obscured by the outdoor staircase which was horrible.
Thanks for the great review. Let's others know what we are, and what we are NOT. (A loud party resort) Sorry to hear the front desk staff didn't find your reservation right away and welcome you like they normally do. We look forward to having you back
Hard to beat Cascadas!
Wish we didn’t have to go home! Great place to stay. Resort workers work so hard at keeping the grounds clean & fresh, maid services are exceptional, villas are great! Stay here and every other place will dim in comparison!
Thanks for your review. We look forward to having you back soon!!
What a great place!
We stayed at Leblanc for the first four nights and it was everything you want in a all inclusive. When we moved to Cascadas we enjoyed it just as much for all different reasons. Close to town, beautiful view and somewhere we want to bring our kids back to. Fantastic experience.