1 chambre, 2 bains, 6 couchages
Gérant immobilier / professionnel
Select Homes, LLC
Salle(s) de bain
Soirées/évènements non autorisés
Animaux non bienvenus
Adaptée aux enfants
Âge minimum du vacancier principal:25
Excellent from Start to Finish
Quality, clean, efficient, well located property. The folks at Best Beach took care of our booking needs and placed us in this incredible property. What an unbelievable value, you get the most beautiful beaches and tons of food and entertainment options for an incredibly low price. The views from the balcony are unmatched, the second floor location make it perfectly easy to walk instead of waiting for an elevator which is also convenient. 2d floor is where to be. Grilling on the balcony sets this unit apart from all the rest. Will come again, and again, and again. Highly recommended.
Bad Customer Service by Best Beach Getaways
The unit is beautiful and the condo property is wonderful, however, I'm very displeased with the lack of service.
1. My Welcome Email told me that I would receive a call when the unit was ready. I ended up having to call AFTER the scheduled check-in to get the door code.
2. I called Saturday right after I took a shower. The master shower does not drain and in fact floods after about 10 minutes. My message also included that the extra bathroom tub is not clean (not good when you have two small children to bathe) kitchen counters had crumbs and the floors may have been vacuumed but not mopped.
3. After never receiving a response from my first call, I decided to call again on Sunday. The shower flooded after my second time using it as well. Washing extra loads of towels on vacation and standing in ankle deep shower water is not ideal. I left a voicemail again stating my concerns and received a response that someone would come on Monday to fix the plumbing issue .
4. It is now Tuesday (4 days into our vacation) and no one has bothered to call or come check on the plumbing. I took a third shower last night that also flooded the bathroom. I've washed four loads of towel already. We paid for two weeks to stay here and cannot get an adequate response. And by the way, the number I called, was the "emergency" number given on my welcome email. If I were the owners, I would be very unhappy to know the property is being so poorly managed. Do I need to try to call again or can someone please follow-up?
We appreciate guest feedback but it's important to have accurate information in guest reviews.
First, check in begins at 4:00. We were in the process of calling guests when this guest called in at 4:04 pm and received the door code at that point.
Second, the guest called about the tub draining slowly on Sunday. In order for the tub to "overflow" it would have had to run in excess of an hour. Our maintenance man came to the unit on Tuesday and unclogged the tub. There was no evidence at that point of overflow.
Third, we ask guests to give us feedback if there are housekeeping issues. This guest states that she told us, but when she spoke with our Operations Manager she did not indicate that there was an issue with housekeeping.
Luxury Unit at Incredible Rates
We could not believe the incredible value of this luxury second floor unit. From beginning to end we had the vacation of a lifetime. The view of the white sand and blue water was breathtaking. The convenience to the pool and beach (without having to wait for the elevator) was much better than the high-rise condo units. The best feature was hands down the grilling on the balcony our small family enjoyed evenings on the balcony grilling and watching the lovely sunset. The Mariner East has a small family atmosphere not the busy scene at some of the larger condo complexes and it offers all the amenities (big pool, deck, game room, tennis), ample parking. A/C is cool, bathrooms are impeccable. The kitchen is simply breathtaking. Will return on an annual basis.
Best Vacation Ever!
We could not have found a more perfect place for our family vacation. The condo was beyond beautiful!! Every thing you could possibly need was there. We ate most of our meals there and had an abundance of kitchen items. The bunks were perfect for our smaller children and the two queen beds and pull out gave the rest of us plenty of options. The view from the balcony is unforgettable. The beach is just steps away and so easy to get in and out. We even had beach chairs! The place was spotless when we arrived and we encountered not one problem!! I'm already planning our next trip to PCB!!