8 chambres 5 salles de bain villa de luxe
Gérant immobilier / professionnel
7 Heaven Vacation
- anglais, russe
Salle(s) de bain
Les réservations annulées au moins 30 jours avant le début du séjour pourront être remboursées à hauteur de 100%. Les réservations annulées au moins 14 jours avant le début du séjour pourront être remboursées à hauteur de 50%.
Nice house with a few problems
I would like to say the house is beautiful! Great for large families and plenty of room. I checked in on a Friday and checked out Monday. First, I would like to start out with the positives. The game room was amazing. Plenty for the kids and adults to do in the evening. The kitchen was well stocked with dishes, silverware, pot and pans, blender, toaster and coffee maker. The media room was very comfortable and the large screen made it fun to watch tv.
Though we enjoyed the house very much we did encounter some problems. Within an hour the master bedroom toilet began to overflow. I called the mgmt. team and they sent someone over right away, however, he said there was a problem with the amount of water that needed to be in the tank, however, he tried but wasn't able to fix that. He informed me if I had additional problems just add water to the tank and apologize. The pool was dirty and cloudy. Again, I sent an e-mail and was inform they would send someone out and they did the next day, however, the cloudiness in the pool never went away. Regarding the media room a chair was broken and in the recliner position, so that wasn't the end of the world. Now the biggest thing with the media room when you tried to watch a dvd movie, you could barely hear the sound. I again sent an e-mail about the media room and the toilet and I did receive a response, they would try and find someone to come out, but no one ever did. I read the reviews on the house and realize the biggest complaint was not enough toilet paper, paper towels and towels so I was very prepared, however, the reviews were correct. Make sure you bring plenty so you don't run out. The house was very well decorated and very clean. The biggest complaint is that you just can't call someone you have to e-mail them and wait for a response. It's a little frustrating, but they do answer your e-mails usually within 24 hours. The biggest question would I stay there again, yes if they fixed those few problems.
Customer service is a joke
House itself is beautiful.... but .....In they’re description it says that you have to pay for heat in pool, however there is also suppose to be a hot tub. They fail to mention the hot tub is cold unless you pay for heat. They give you a phone number to call for problems. We called and asked to get heat turned on. Was told ever has to go through email. Takes them 24 hrs to respond. Finally after TWO days of calling and emailing they finally tell me the heat has been turned on. Hot tub is still cold as could be, not even luke warm. Another day of back and forth with them for them to have serious attitude and tell me it’s $50 every time they come to house for anything. Also, expect to being/ buy an entire household of supplies because they leave nothing. We were there 5 days. Had to go buy dish cloths, dish towels, toilet paper, paper towel, dish soap, hand soap, garbage bags, pot holder, floats for pool, more washcloths.
For the price of this house, it is ridiculous that they don’t even supply enough basic items like toilet paper.
My apologize you feel that way about the customer service. When every call you did was answer, on every call you ask to send someone to check the pool because it was still cold and every time our guy came out pool temperature pool was 95 that's is a warm pool. Yes we advise you we will charge you because you kept calling every other hour to have the temperature check that was a 45 minute drive for our contractor. The home comes with the supplies you mention bellow only that its for the first date, If you will need more you will need to get them. Our home don't come with flotties for the pools. If you needed washcloth one of the many times you called you could have mentioned and we would of delivered them.
Could have been better
The unit is perfect for a large group get-together but the management of it is poor. We called about the back slider to the pool area upon arriving as it would not slide - it was broken. By 3 days later when we were leaving, it was still not addressed. We had to go the entire 3 and 1/2 days with the slider in the 'open" position.
Plus, there were no trash-bags so we had to go out and buy them. Also, no paper towels or toilet paper in reserve...
Would have given this home a five however there was only one beach towel and no kitchen towels. As far as bath towels there was not enough for every person in our family. We did contact our reaervation representative and they did respond promptly. The people who did the pool maintenance were very friendly and kept the pool crystal clear!