Gérant immobilier / professionnel
Salle(s) de bain
Equipements de loisirs
Such a comfortable but luxurious cabin experience!
My friends and I thoroughly enjoyed our stay in tranquility 2. Those who maintain it are considerate enough to leave a functional kitchen with cooking utensils, pots, pans, dishes, utensils, dish soap, sponge, dishwasher pods, and extra trash bags. The place was clean and tidy. Management was available via text when needed. The linens smelled pleasant, not bleached and harsh like in hotels. The layout is well thought out with strategically placed outlets for charging while sleeping. Every tv has roku. This was the most relaxing getaway I’ve ever experienced because everything was provided and it was stocked like a comfortable home. I would definitely come back!
Hi Danielle -
Thanks for taking the time to tell us about your experience at the Tranquility Two cabin. We're so glad that you and your friends had a relaxing time in the North Georgia Mountains. We're looking forward to welcoming you back soon.
What a train wreck!
First of all let me say we drive 8hrs down there only to find someone else is staying in the cabin we booked! We contacted them and they said no you’re in tranquility 1 , my wife said we booked tranquility 2 and have the email to prove it . They said that they are identical but they’re not. We had to stay at tranquility 1 the first night and it was dirty. The wall above the lamp said “ clean me “ in dust and there was a floss stick left in the shower and none of the outside lights worked. So the next day they said tranquility 2 will be ready at 2:30 and that they had to pull strings to make it happen and also said they wouldn’t charge me cleaning fee for the first cabin. Oh really for your mistake you’re not going to charge me, thank you . They shouldn’t have said that . I completely understand human error and didn’t care that we didn’t get compensated, but don’t act like you did me a favor! The cabins are built well but not maintained. The yard is a muddy mess that has sink holes with caution tape around it. I’ve got pics of everything.
Thank you for sharing your feedback. Our business improves when customers share how we can get better.
We're sorry about the booking and cleanliness issues. Our goal is to provide you with a restful retreat away from your eight hour drive, and we dropped the ball during your stay.
As an extension of goodwill, please accept a free night on any future stay with Cedar Creek Cabin Rentals. We look forward to an opportunity to transform your experience of our cabin stays into a positively powerful one.
Overall Horrible experience with Cedar Creek cabins and the complete lack of customer service. Cabin, floors, sheets etc. unclean and unwashed. Called customer service and left messages, and texts to no avail. Was informed I would be getting a refund and still to this date no refund! Beware if you book a stay with this rental company!
Michael, thank you for sharing your feedback. We're are regretful about the cleanliness and communication issues you experienced upon your arrival and during the stay.
It's our mission to provide a peaceful place of retreat in the north Georgia mountains, and in your case, we failed. We're sorry.
As an extension of goodwill, we'd like to offer you a free night on a future stay. We hope for an opportunity to transform your 1-star review into a 5 star one. We appreciate an opportunity to make it right.