Gérant immobilier / professionnel
Salle(s) de bain
Type de destination
Equipements de loisirs
Piscine / Spa
Beautifully furnished and decorated, comfortable, but lightly stocked and maintained
The place is beautiful, with great furniture and decoration. The mattresses and bedding were very comfortable. Artwork was nicely done, with much of it depicting images of the island and coastal themes. The kitchen appliances were very nice, and there was ample cookware, dishware, silverware and serving items available. So, kudos to the owner for all of that! Towels (one set per person) were small, scratchy, cheap hotel grade towels. There were no extra toilet paper rolls provided--we had only what was on the rollers when we arrived; and there were no extra paper towels--we had just the partial roll on the holder when we arrived. (We had to find a store on the second day of our stay to buy toilet paper and paper towels.) There were no kitchen wash cloths, and only a small sponge provided, which was falling apart by the end of our three-night stay. Given we were provided only two dishwasher detergent pods, we would have appreciated having a few wash cloths, to hand wash dishes and pots and pans. The alarm for the refrigerator filter went off multiple times daily during our stay. The light in the laundry room did not work. The community trash compactor broke while we were there, so we had to keep our full trash and recycling bags in the kitchen. We attempted to stop in the office, which is handily right next door, to report the shortcomings, but each time we did, it was locked and vacant. (It was Easter weekend.) The only phone number provided in the instructions binder in the unit was for emergencies only. For the price we paid, we certainly expected more. It was a bit insulting, that the management company provides such a bare minimum of towels and supplies for such a high end property--do they think that someone who could afford the place would be of the character to steal supplies?
Thank you for your review and for taking the time to give us feedback. We will certainly take all of your issues into consideration and review. I would like to clarify a few of your comments. It is stated in our policy that you receive a starter set of supplies. The trash compactor is a machine, so sometimes it does break down, however management is quick to repair. The alarm you are referring to was the refrigerator door alarm, not the filter., there is not a filter alarm on the refrigerator. The door must have been left open too long which would casue the alarm to sound alerting you to close the door. The office telephone number is located on your reservation confirmation.. We are property management, therefore, we are out on the property and not always in the office. Thank you again for bringing your disappointments to our attention.
Great condo. Upscale in every way.
Large rooms. Great screened porch and patio. Well equipt. We'll be back.
Thank you for your review. We hope that you will visit again!
Beautiful cottage and great location!
Our four-generation family stayed here and all loved it. The cottage is decorated beautifully and perfectly located for us, near the pool, clubhouse, and beach crossover. We especially enjoyed the use of the bikes and pool floats. Thank you - we will be back!
We are so glad to hear that you enjoyed your stay! We hope to see you again soon!
The Cottages at Jekyll Island Management
Beautiful home close to the beach
We enjoyed our stay in this beautiful home. It was super clean with a great kitchen and very comfortable beds. We were disappointed that the beach access had no stairs so we were unable to get over the rocks to the ocean. Overall, this was a great place to stay as it was close to restaurants and the convention center.
We apologize for the inconvenience. We had a storm that came through and the high tides took off the stairs for the beach access. Now that it has been repaired, we hope to see you again soon!
The Cottages at Jekyll Island Management
Perfect place right on the beach!
Thank you for your review. We are pleased your enjoyed your stay and look forward to your return visit!